Emergency Macbook Liquid Damage Recovery

Not too long ago we had a MacBook that was sent to us which was down as an emergency service, it was diagnosed as being an electronic failure due to the fact that it had liquid damage, possibly due to a drink being spilled on the device.

We noticed that upon further inspection, the logic board looked in a pretty poor state and it was no surprise to us when we found out that the logic board had failed.

But since we were asked to recover the data, we had to inspect the drive inside the Macbook. It was an SSD inside and luckily there was no damage to it, which meant it was entirely possible for us to recover the data quickly and effectively.

SSD drive of a water damaged MacBook

Once the engineers were about to clone the SSD, they realised that an encryption key is needed or else we wouldn't be able to progress too much with the job. Once we obtained the key, we could start the decryption process (it took a fairly long time to decrypt due to file system being slightly damaged).

When the drive was decrypted we could then start the data transfer process. The data was copied to a 1TB encrypted external drive so that we could generate a file listing for the customer to view. The percentage integrity of the data was almost 100% although there were a few corrupt files (videos) which we warned the customer about.

The customer then approved the recovery and said that it was OK that a few of the videos were corrupt as it wasn't part of the priority data that the customer requested.

The Macbook (with SSD inside) and 1TB encrypted external drive was sent back to the satisfied customer by a courier.

If you suffer corruption of your data; on SSD drives, RAID servers, portable hard drives, laptops or even USB memory sticks, we can help you to safely recover your lost files. Experienced and qualified staff with over 30 years of experience. Call us today at 0800 999 3282 to get started with your unique case.

iMac Data Recovery (Case Study)

A few weeks ago, a customer sent in his iMac for recovery. The issue with it was that it wouldn't boot and that it kept showing a back screen which said "missing operating system". This suggested to us that the drive inside the iMac had accumulated bad sectors and would get worse if the customer continued to use the device.

When we took the screen off to obtain the 500GB drive it seemed fine, the engineers had patched the firmware on the drive reducing any risk of any added bad sectors when cloning.

iMac Recovery

Once cloning had started, I had left it on overnight in hopes that the drive would have finished cloning so that we can extract the data. To my surprise, I checked the drive the morning after and one of the heads was not correcting any bad sectors, meaning that one of the heads was weak or failing. So it seemed that Head 0 was on its last legs before failing completely.

Either way, we had to source for a donor and perform a headswap so that we could get a close to perfect recovery. Fortunately after the headswap had been performed, we managed to obtain the data and get it extracted with no hassle, and the customer was happy with what we had recovered.

The customer wanted a bootable clone but due to the extent of the damage that was not possible.

To conclude, the data was extracted to a new External drive. As for the iMac, we kept the original and informed the customer that he had to source for a new hard drive to put inside the iMac and have a new operating system installed.

Once again, a successful recovery from R3.

R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with a hard drive or any data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.

Vintage Macintosh Data Recovery (Case Study)

At the R3 lab this week we had a 25 year old Macintosh delivered, which is older than half of our employees. It contained a 120MB SCSI drive which in comparison to today’s hard drive has a miniscule storage capacity and relatively dated components. However this doesn’t make the task of recovering the hard drive any more easy.

Vintage Macintosh Data Recovery

First of all the interface on the drive was extremely old and due to the influx of jobs that we have that are predominantly modern hard drives and RAID arrays, we didn’t initially have the required SCSI adapter for the interface. After locating the adapter that we needed online and subsequently ordering it we awaited its arrival to the lab.

As the 25 year old SCSI drive that were housed inside the Macintosh were virtually exclusive to U.S sellers in terms of sourcing for parts, the adapter for the drive took over a week to arrive as it was sent from California. Once the adapter arrived it was passed to the engineer who had authority over this specific job and the cloning process of the drive was started. The drive only took a 20 minutes to clone as it was an extremely small capacity drive in comparison to modern HDD’s.

Once the drive was cloned it was passed for file listing and between the lab assistants and the sales team it was copied to an RM and the customer received the file list and was invoiced for the work. And ultimately everything ended on a positive note, showing that no matter how old or how unlikely a good chance of recovery a job may have, the R3 Team strives to make a successful recovery a reality. In this case that recovery was 25 years in the making.

If you suffer corruption of your data on RAID servers, hard drives, laptops or even on vintage devices and storage media, we can help you to safely recover your lost files. Experienced and qualified staff with over 30 years of experience. Call us today at 0800 999 3282 to get started with your unique case.

iPhone 5S Data Recovery (Casey Study)

At R3 we get more than our fair share of recoveries, but recently we have been sent more phones/tablets due to either being dropped or water damage.

As for this job in particular, the customer sent in her iPhone 5S. When we saw that the screen was badly damaged we knew that it wasn’t going to be an easy recovery.

iPhone 5S damaged screen recovery

Upon further inspection, the engineer dealing with the phone found that as well as the destroyed screen, there were components that were out of place, the chassis was twisted, the battery was swollen and the logic was damaged since the Firmware recovery tool was identifying a lot of errors. The engineer also mentioned that it looked like the phone had been driven over.

It seemed like there was nothing more that we could do, we were weighing our options and to potentially get a recovery we found that we can recover data from the client’s iCloud account if we have the customer’s iCloud login details. So once the customer gave us the details, we were able to extract the data from the iCloud backups and iCloud shared photos, and we were therefore able to produce a File listing of the data.

So in short, since the customer only wanted iCloud photos and videos we didn’t need to actually try and repair the phone since we obtained the customer’s iCloud details and extracted the data from iCloud.

The recovery process took 3 days to complete which was well under the standard service time frame (7-10 working days).

Get advice and assistance from Andy and the team at R3. R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with your mobile phone or any data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.

iMac Data Recovery - Seagate 320GB Hard Drive (Case Study)

​Recently a 2008 iMac was sent to us to diagnose - the customer couldn’t access the data o​n the iMac in general​. On first look we found that the drive had no visible damage, and when it came to testing the drive it was reading without any errors, which made us think that it wasn’t actually the drive that was at fault but was actually the iMac itself.

iMac Data Recovery Case Study
  • 14/11 at 18:06 - The iMac was sent in and the engineers diagnosed the drive and started the cloning process, which finished overnight. The drive finished cloning with 0 bad/unread sectors.
  • 15/11 at 11:40 - The data transfer than began where the data was then copied to a 1tb external hard drive so that the a file listing and integrity check could be ran on the data.
  • 16/11 at 14:26 - We knew at this point that the hard drive was 100% ok, the data wasn’t deleted, it was actually a failure with the iMac itself, it had a failed PSU board and would not turn on. It also wouldn’t turn on due to the iMac itself overhearing due to the dust that had built up inside the unit.
  • 17/11 at 8:22 - The customer had requested the drive to be cloned to a 480GB SSD which arrived in the morning so we cloned our cloned drive to the SSD, and we slotted the SSD inside the iMac.
  • 17/11 at 15:00 - At this point the customer had paid for the recovery, so we did one last check which was seeing if the iMac would boot with the SSD inside, and we found out that it did in fact boot up, so we got it all ready to be sent back to the customer.
  • 21/11 at 17:26 - After the weekend we got the ok to send the iMac back to the customer, so we contacted our dedicated driver so that he could take it to the customer.

​If you think your iMac is failing or any machine you have why not get in contact with us here at R3, our ​expert team will be able to give you an over the phone assessment free of charge. We also offer free same day collection on a no data no fee service with prices starting from £129+VAT. Call us today at 0800 999 3282 to get started with your unique case.