August 2016 has been another busy month for the R3 team. Demand has been handled for the most part without issue, staff off on annual holidays and the Rio Olympics would normally have seen a dip in a companies production output - but the labs spare capacity ethos enabled us to keep saving data from failed servers, hard drives SSD and flash memory.
Our engineers have also assisted in developing a solution to a failed RAID array with 21 SAS drives. The EMC SAN had suffered multiple drive failures. And a new 3TB portable USB 3.0 drive which had been affected by a power glitch causing bad sectors was amongst over a 150 cases completed with still a week to go..
The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.
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