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Drobo Data & Disaster Recovery Services

Data Emergencies: Recovering Files From Drobo Storage Servers

Server companies are always innovating, and one of the most innovative server companies out there is Data Robotics. The most innovative product that Data Robotics offers is a type of server called a “Drobo server.” This new type of server has outstanding characteristics in a number of areas, including versatility and stability. They are available in RAID, NAS, and SAN configurations.

The latest offering in the Drobo servers line is a unique new type of RAID array called BeyondRAID. This innovative design allows hard drives with different sizes to be combined together in one RAID array. The system also has exceptional redundancy protection, with up to three drive failures at one time being tolerated. This can, however, lead to some complex data structures, as the differing size and number of the drives will cause parity calculations to vary.

The major benefit of BeyondRAID systems is that they have exceptional flexibility and simple maintenance procedures. However, because of how the drive sizes and number can vary, data recovery can be difficult. The major issues that can occur is that if data alignment is lost, or if data slippage occurs, the system can be very difficult to recover meaningful data from. Luckily, a new set of software utilities from the company R3 uses automated algorithms to solve this issues, allowing for very high rates of data recovery from logical and software malfunctions as well as from physical damage to the disks.

Thanks to their unique redundancy and and stability characteristics, Drobo devices have become very popular and widespread in a number of uses, including home servers and small businesses. Drobo devices also are configurable in a number of different ways to match the specific application in which they are being used.

Recovering Data From a Drobo: Planning Out Your Process

The best way to go about recovering data from a Drobo system will depend on the exact configuration of the system, including the number of drives as well as their arrangement. Generally, the protocol is to have the data drive shipped to R3's data recovery laboratories where the most cutting edge data recovery techniques can be put into action. The drives are brought to a class 5 clean room to avoid contamination, and all disks, including both damaged and undamaged disks, are cloned. The cloning process allows data recovery processes to be performed without putting the original disks at risk.

Once the drives are cloned and the data on them is recovered using the most cutting edge techniques, the structure of the server is rebuilt by means of specialized software and advanced hardware. The issues that led to the failure of the Drobo drive in the first place are then addressed – this includes mainly corruption issues. Full recovery of all data is accomplished just about every time, at which point the data is transferred to fresh drives to be returned to you.

Give us a call at 0800 999 3282 for more information regarding our data recovery services or to get an evaluation set up for your Drobo system.


Errors and Warnings from Drobo Raid Systems

The specific operating system that you use can affect the specific error messages that you might get when using Drobo devices. This is because Drobo systems handle most drive administration and data maintenance internally, which avoids the need to use separate software for drive administration. The most effective way to tell the status of your Drobo system is by monitoring the LEDs on the front of the system – these will give error messages and warnings about problems like overheating or drive failure.

The biggest notification to watch out for is the failure of a drive – this is signified by a flashing red LED light. These should be replaced as quickly as possible to avoid data loss.

You should also store the information about your Drobo in a save place, including the drive sizes and setup configuration, because this information is very important to have when drive recovery is attempted. If this information is known, the chances of data success with a Drobo device are actually greater than most similar systems.

Supported Drobo Models for Data Recovery

  • Drobo Server
  • DroboElite
  • DroboPro
  • Drobo S
  • Drobo
  • Drobo 5D and 5N
  • Drobo Mini
  • Drobo B800fs
  • Drobo B800i
  • Drobo B1200i
  • Any Drobo server equipped with DroboShare (which allows NAS functionality)

Things to Remember About Drobo Data Recovery

As soon as you notice signs of data loss, you should shut down your Drobo device immediately. This will stop broken hardware from degrading further, and it will prevent corrupted or deleted data from being overwritten. You should also never try to repair a system yourself, as this often leads to data becoming unrecoverable.

All of these issues can generally be resolved with full recovery:

  • Malfunctions in firmware or hardware
  • Misconfigured drives due to user error
  • Malfunction of a single hard drive in the system
  • Other hardware problems like power failures

The success rate is 97% for all of the issues above. It is, however, very important to provide the recovery engineers with all of the characteristics of your system and all of the information about your problem that you can remember. Another thing to keep aware of is that multi-part storage can affect the success rate for some types of data. This will help in the diagnosis of the type of failure, which is highly important If you'd like a quote for your data recovery issue or if you'd like more information, call 0800 999 3282.

If your Drobo server fails, contact our team of experts at 0800 999 3282 for immediate help and assistance.

What Our Customers Say About Us

I have been wanting to write this review for some time as I’ve been nothing but grateful for the work Andy, Martin and all the team completed for me. I was in a real pickle when a (seemingly innocuous) spillage on my laptop threatened to destroy several month’s music production work, vital to my career.

Andy’s calm and reassuring manner, coupled with the timely and professional operation carried out by R3 meant that nearly all my data was retrievable (to within an hour or so of the spillage). The team kept me apprised all the way through the process; collected and returned the hard disk to me with a minimum of fuss and suggested alternative means of backing up (I backup on a daily basis now to external hard drives and the cloud!!)

A 10/10 service, I’ll definitely be recommending R3 to any colleagues similarly finding themselves up a certain creek without a certain paddle!!

Andres Sanchez

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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0800 999 3282
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