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Emergency Macbook Liquid Damage Recovery

Not too long ago we had a MacBook that was sent to us which was down as an emergency service, it was diagnosed as being an electronic failure due to the fact that it had liquid damage, possibly due to a drink being spilled on the device.

We noticed that upon further inspection, the logic board looked in a pretty poor state and it was no surprise to us when we found out that the logic board had failed.

But since we were asked to recover the data, we had to inspect the drive inside the Macbook. It was an SSD inside and luckily there was no damage to it, which meant it was entirely possible for us to recover the data quickly and effectively.

SSD drive of a water damaged MacBook

Once the engineers were about to clone the SSD, they realised that an encryption key is needed or else we wouldn't be able to progress too much with the job. Once we obtained the key, we could start the decryption process (it took a fairly long time to decrypt due to file system being slightly damaged).

When the drive was decrypted we could then start the data transfer process. The data was copied to a 1TB encrypted external drive so that we could generate a file listing for the customer to view. The percentage integrity of the data was almost 100% although there were a few corrupt files (videos) which we warned the customer about.

The customer then approved the recovery and said that it was OK that a few of the videos were corrupt as it wasn't part of the priority data that the customer requested.

The Macbook (with SSD inside) and 1TB encrypted external drive was sent back to the satisfied customer by a courier.

If you suffer corruption of your data; on SSD drives, RAID servers, portable hard drives, laptops or even USB memory sticks, we can help you to safely recover your lost files. Experienced and qualified staff with over 30 years of experience. Call us today at 0800 999 3282 to get started with your unique case.

Posted In: Apple | Case Studies

What Our Customers Say About Us

My RAID 5 server got severely corrupted by windows checkdisk.

R3 data recovery did their best to recover the data and got a lot of files back for me - but a lot was also lost. I doubt anyone else would have managed to do more so better than I feared (rather than better than expected).

R3 are very organised and efficient and provide pretty much 24/7 support. They will show you exactly what they can recover before you have to pay up. Data returned on a USB drive with the original drive delivered back to you in "as received" condition - all included in the "more than I'd hoped but less than I'd feared" cost.

My advice if you have a drive crash is touch nothing and get it to R3; then stand back and let them do the job.. They are totally trustworthy and you won't be ripped off.

Nick Arran - Derby

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About our Company

Affordable data recovery services
R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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