The diagnosis prior to its arrival was that the main server had been attacked by Ransomware and that the Veeam Backup Snapshots have been deleted. Once the server was sent in, we removed all the drives from the server and imaged each one so that we have a copy/clone of each drive (and also it helps us determine if there is anything else wrong with the drives).
Once the drives had been cloned and the customer paid upfronts, then we proceeded to scan the drives. Since the original drives were 4TB in size, it took a fairly long time to fully scan the drives and check the data.
Due to what has happened to all the drives in the first place, we could only do a partial recovery, but it was the best we could do, we couldn't get any better as the Ransomware attack was too damaging to the data.
The end result was that we managed to save a lot of data (structured and RAW data) to an internal drive even though some may not be entirely usable due to the Ransomware damage.
The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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