The diagnosis prior to its arrival was that the main server had been attacked by Ransomware and that the Veeam Backup Snapshots have been deleted. Once the server was sent in, we removed all the drives from the server and imaged each one so that we have a copy/clone of each drive (and also it helps us determine if there is anything else wrong with the drives).
Once the drives had been cloned and the customer paid upfronts, then we proceeded to scan the drives. Since the original drives were 4TB in size, it took a fairly long time to fully scan the drives and check the data.
Due to what has happened to all the drives in the first place, we could only do a partial recovery, but it was the best we could do, we couldn't get any better as the Ransomware attack was too damaging to the data.
The end result was that we managed to save a lot of data (structured and RAW data) to an internal drive even though some may not be entirely usable due to the Ransomware damage.
I have been wanting to write this review for some time as I’ve been nothing but grateful for the work Andy, Martin and all the team completed for me. I was in a real pickle when a (seemingly innocuous) spillage on my laptop threatened to destroy several month’s music production work, vital to my career.
Andy’s calm and reassuring manner, coupled with the timely and professional operation carried out by R3 meant that nearly all my data was retrievable (to within an hour or so of the spillage). The team kept me apprised all the way through the process; collected and returned the hard disk to me with a minimum of fuss and suggested alternative means of backing up (I backup on a daily basis now to external hard drives and the cloud!!)
A 10/10 service, I’ll definitely be recommending R3 to any colleagues similarly finding themselves up a certain creek without a certain paddle!!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk