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R3 Provide data recovery throughout the British Isles, Northern Ireland, Eire, Europe, US & Worldwide.
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Emergency Synology Server RAID 10 Recovery

We had a distressing call from a customer who had his RAID 10 server affected by Ransomware. Knowing this, we immediately told the customer to not power on the server and get it sent straight to us.

Synology RAID 10 server

The diagnosis prior to its arrival was that the main server had been attacked by Ransomware and that the Veeam Backup Snapshots have been deleted. Once the server was sent in, we removed all the drives from the server and imaged each one so that we have a copy/clone of each drive (and also it helps us determine if there is anything else wrong with the drives).

Once the drives had been cloned and the customer paid upfronts, then we proceeded to scan the drives. Since the original drives were 4TB in size, it took a fairly long time to fully scan the drives and check the data.

Due to what has happened to all the drives in the first place, we could only do a partial recovery, but it was the best we could do, we couldn't get any better as the Ransomware attack was too damaging to the data.

The end result was that we managed to save a lot of data (structured and RAW data) to an internal drive even though some may not be entirely usable due to the Ransomware damage.

Posted In: Case Studies | RAID | Server

What Our Customers Say About Us

I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.

I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.

I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.

I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.

I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.

Thank you R3 Data Recovery

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About our Company

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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