Sometimes it is very difficult to correctly diagnose a drive: the symptoms one is facing can be confusing and can lead you in the wrong direction.
We received a RAID 0 system, made up of 2 drives. One of them was completely unresponsive, it had no sign of life when powered on.
In such situations, the first issue that comes to mind is a major PCB failure; so you have two solutions: replace it with a matching PCB that you know works, or try to repair the damaged board.
Well, this time the PCB swap didn’t help at all.
We checked all the other components and they were fine; at the end of a long process we found that the problem was in the ROM chip: the firmware had suffered a severe corruption.
The word Firmware is related to a collection of small programs, this is what “controls" the hardware to put it simply. Usually, such microprograms are stored mainly on a Read Only Memory chip and partly on the platters.
Nowadays almost all modern intelligent devices have a firmware onboard that oversees the proper functioning of the device.
Maybe you have experienced it with your digital camera or mobile phone: A Firmware upgrade results in a totally new behaviour (hopefully better) of your device.
Well, in our drives case, the FW damages prevented the PCB working at all.
Here come the real issues. Every Hard disk firmware stores some unique information, belonging to that specific drive, vital to its correct functioning: you cannot simply take a FW from another drive and overwrite it.
So, we started a real handcraft job trying to reconstruct the damaged FW modules cutting and sewing from other drives.
Our efforts have been rewarded: the customer was very pleased to be able to have his data back in fully working condition!
R3 Data Recovery is real lab that deals with real disasters each an every day. If you have RAID that has failed or any data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.
R3 Data Recovery is an excellent emergency data recovery service that I would have no hesitation in recommending to anyone.
From the initial telephone conversation I had with them I was extremely impressed by their implicit understanding and sensitive handling of my stress and panic, believing I had possibly lost 10 year’s worth of invaluable documentation, imagery and archiving from my highly respected research held on a USB stick.
They worked efficiently and conscientiously to retrieve data urgently for me and made provision for me to receive it and all in time for an important PP presentation, the success of which was crucial to my career.
They were mindful in keeping me informed of their progress with the recovery process, hence putting my mind at rest, and they accomplished this all within a working day/evening. They worked hard and consistently until the job was completed successfully and made themselves available for me to talk to during out-of-work hours. They transferred all the remaining data that was not urgent onto a USB stick and returned it in the post to me, thus very satisfactorily completing an exemplary and outstanding service.
Adrian Howells (Performance Artist and Honorary Research Fellow ) - University of Glasgow
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.
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