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FreeNas RAID 5 Server Emergency Recovery (Case Study)

​The client needed help as his freeNas RAID 5 had a set of disks (4 disks) that had been formatted and needed assurance that the data will be recovered. Naturally we said that it’s most likely that we will recover the data but there may be a chance that we won’t be able to locate the data.

The client was still willing to pay the full payment before we had even started the recovery, which meant he had his complete trust in us and our work.

FreeNAS RAID5 hard disks set
  • Thursday 11:54am - Customer sending in NAS
    We agreed that we needed to get the NAS into the lab as quickly as possible so since the company is based in Rotherham, the client suggested that one of his staff members should drop the NAS off to us from Rotherham to Sheffield.

  • Thursday 16:22pm - Received NAS
    Once payment had been sorted out, one of the employees of the client arrived and dropped off the NAS. He then proceeded to give us all the information that we may need to help us with the recovery, he also filled in what his boss wanted as priority data just so that we could concentrate on that rather than the whole amount of data to speed the process along. We than booked in a took photos and noted all serial numbers of each drive.

  • Thursday 17:26pm - Diagnosis and Cloning
    Due to the fault being an issue of the drives being formatted, there was nothing wrong with the drives, we did some firmware tweaking for safety and began to clone the drive as quickly as we could.

  • Thursday 17:45pm - Client ​Advised
    At this point the client was advised that the recovery was under way and that we were cloning the drives. We also advised that there shouldn’t be anything wrong with the drives since the drives were just formatted and that there was nothing wrong with them mechanically.

  • Friday 10:00am - Cloning Complete
    All the drives had been patched and cloned 100% with no bad sectors. It was just a case of scanning the drives to check if we can visually see the data after the scans. It is also worth noting that the customer had used Recuva software on drive 1, so we concentrated on all 4 drives but we looked out for if anything was affected on drive 1 because of the Recuva software. Running data recovery software, yourself can work, the software may be able to find the data that you are looking for, but if you are unaware of how data recovery works and you begin to save your lets say deleted data to the same drive you’re recovering from this could lead to many problems as you may be possible overwriting the data you are trying to recover, which would make our job increasingly difficult and most likely impossible to do. This is why we always advice our customers not to run data recovery software as it could make the situation a lot worse than it actually is.

  • Sunday 02:04am - RAID configured and Data extracted to a 4TB external drive
    From Friday to Sunday, the transferring process was pretty straight forward, the priority data from the RAID was found after the scan and we managed to copy the data to a 4TB external drive ready for the customer to pick up Monday morning. Admittedly it was pretty tight in regards to time, as we were extremely close to the emergency service, obviously it didn’t help that we had to transfer over 3TB of data and that was quite a large part of why the recovery was longer than expected. Nevertheless, we managed to recover what the client had asked for and he and the company were pretty satisfied with the results.

​Get advice and assistance from Andy and the team at R3. R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with a ​RAID or any data storage device, we are the people to contact. Call us today at 0800 999 3282 to get started with your unique case.

Posted In: Case Studies | RAID

What Our Customers Say About Us

I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.

I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.

I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.

I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.

I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.

Thank you R3 Data Recovery

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

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​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.


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