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Problem with your hard drive or other data storage device? Contact us for immediate help and assistance!

Hard Drive Failure - What To Do When Your Drive Fails?

​When your hard drive fails many people go into panic mode and try to do anything to get their data back. However, doing this could possibly cause more damage than the drive originally had, this could possibly make the job of recovering your data a lot more difficult that it probably should have been.

Why hard disks fail?

When your hard drive fails or starts to fail you must disconnect all power from it and not power it up. What most people will do is they will try and restart the machine and try to ignore the fact that the drive has failed. This is the worst thing you could do as the more you try and get the machine to boot the more damage you could be causing by making the read/write heads inside the drive try and read over and over again on a damaged platter surfaces. It could eventually render one or maybe all the platter surfaces unrecoverable.

What Not To Do

The next thing people will try and do is open the drive themselves. This is a big no go, if you do not have a certified clean room available or little to no experience in data recovery then opening your hard drive could signal the end of your hard drives life. Opening you drive could lead to contamination within your drive which makes the engineer’s job more difficult as they have to decontaminate the drive before they even start thinking about recovering the data from the drive.

These are the two biggest don'ts if you want your data recovering. By not attempting the above things could be the difference between your data being recoverable or not.​​​​

What To Do

Now the do’s, if you think your drive is failing the best thing you can do is turn it off and not apply any power to it. The good thing about a failed drive is if it is recoverable today then if you don’t do anything to it then it will be recoverable in years to come. So if you think your hard drive has failed place it in a safe place making sure it’s protected and wrapped in something so it can’t be damaged or accidentaly dropped.

Now for the most important do, make sure you get in contact with a real data recovery professional who will give you’re a fast and reliable service. Here at R3 Data Recovery our expert team are on hand 24/7 so they are able to give you a free over the phone assessment no matter what time it is. They will be able to give you reassurance and in almost all cases a reason as to why your device has failed, of course this will always be confirmed once the drive has arrived at our lab in Sheffield.

Hard drive failures require immediate action. You need fast, secure results, and R3 offers the solutions you need to effectively maintain your data and system after any type of failure. Call us today at 0800 999 3282 to get started with your data recovery case.

​Diagnosing The Fault

​During the many days of the year at R3 Data Recovery, we see many drives come through the doors of the lab in need of recovery that each have their own type of fault or failure. To generalise there are three kinds of failure that are the most common. Here at R3 Data Recovery we classify them as "Mechanical", "Media Degradation" and "Logical".

Mechanical refers to a failure that is down to the components and moving parts of the drive being physically damaged and ultimately they need replacing by having a rebuild of the drive performed with matching spare parts.​

Media degradation is basically where the drive has built up too many bad sectors that the data is inaccessible and the gradual corruption of the drive makes it unusable. This can occur from factors such as the drive being stored in a humid temperature for a sustained period or just plain old age of the drive, as every drive has a life cycle, which can be much shorter if it extensively used.​

And finally a logical failure is essentially when the drive is in good condition and working as intended but there has been a logical fault on the part of the user, for example the drive has been formatted accidentally and the data is no longer there.

All of these faults can cause permanent loss of data if left unattended. Luckily with the combination of certain specialised software and experienced and dedicated engineers here at R3 we can help resolve what might be a seemingly dire situation into a more positive one, resulting in hopefully getting all of the customers data back.​

But it is of paramount importance that we receive the best possible information as soon as possible from the customer so that once the device arrives with us we can get a swift and accurate diagnosis sooner rather than later, as time is can be a key factor on whether a job is successfully recovered from both the perspectives of the customer and us here at R3.

​If you have a failed or failing storage device, why not get in contact with the experts here at R3. We’ll be able to give you an over the phone assessment and answer any questions you may have about your device. ​Give us a call on 0800 999 3282​, don't risk losing all your data.

What Our Customers Say About Us

I have been wanting to write this review for some time as I’ve been nothing but grateful for the work Andy, Martin and all the team completed for me. I was in a real pickle when a (seemingly innocuous) spillage on my laptop threatened to destroy several month’s music production work, vital to my career.

Andy’s calm and reassuring manner, coupled with the timely and professional operation carried out by R3 meant that nearly all my data was retrievable (to within an hour or so of the spillage). The team kept me apprised all the way through the process; collected and returned the hard disk to me with a minimum of fuss and suggested alternative means of backing up (I backup on a daily basis now to external hard drives and the cloud!!)

A 10/10 service, I’ll definitely be recommending R3 to any colleagues similarly finding themselves up a certain creek without a certain paddle!!

Andres Sanchez

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