When a drive has had the data transferred from one of our image drives to an external drive we start what is called a “file list”.
A file list is a file listing and integrity check which basically means that it is a full representation of the data that is recovered and that it can tell you what the quality of the recovery is and also what files are corrupt, ok or not recognisable.
The file list is generated as a couple of file types:
File lists are a great way for us to show the customer what we have been able to recover in a way where the customer is able to recognise it better than just a list of files. It is also a good way for the customer to let us know if there is anything missing. Every customer that has a job in with us will receive a file listing, it is included within every service we offer and is one of the most important steps on the road to a successful recovery for both us here at R3 and the customer.
I have recently used R3D to retrieve data from an external hard drive.
I called Andy at 11pm on a Saturday after my hard drive failed, he immediately ran through the symptoms and calmed my fears that all data was lost, but was honest that data recoveries are not always successful.
I required the data immediately as it was for a deadline the following Friday, the issue was I was based in London and the lab based in Sheffield.
After searching all data companies in and around London none would answer my call on a Saturday. In fact no one else would answer my call or say they could look at my case on the Sunday.
I took the drive myself to R3D and was very impressed with their facilities. Andy also explained the whole process and what they were doing at each stage.
Unfortunately the hard drive had a physical failure and needed to be rebuilt to have any chance of recovering the information.
After starting the rebuild at 4pm on the Sunday, Andy advised it would take him and his team until the morning to know if any information was recoverable - fantastic I thought. Andy and Mark got to work on my drive as soon as I left and by 10pm on Sunday they had retrieved almost the entirety of the information of my hard drive.
I cannot reccomend R3D highly enough, they are clearly experts in their field and have a passion for what they do. Through the whole process Andy kept me informed of progress and explained everything they were doing.
If you have a crisis or any data recovery needs these are the guys you need!
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If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.
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