When a drive has had the data transferred from one of our image drives to an external drive we start what is called a “file list”.
A file list is a file listing and integrity check which basically means that it is a full representation of the data that is recovered and that it can tell you what the quality of the recovery is and also what files are corrupt, ok or not recognisable.
The file list is generated as a couple of file types:
File lists are a great way for us to show the customer what we have been able to recover in a way where the customer is able to recognise it better than just a list of files. It is also a good way for the customer to let us know if there is anything missing. Every customer that has a job in with us will receive a file listing, it is included within every service we offer and is one of the most important steps on the road to a successful recovery for both us here at R3 and the customer.
The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.
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