- Drive Received - 13/09/2016 - 10:57AM
Drive was received and booked into our database noting serial numbers and anything unique to the drive. The customer also informed of arrival.
- Diagnostics - 13/09/2016 - 11:22AM
Drive was diagnosed by one of our engineers. The engineer diagnosed it as stiction and put it in our clean room for an internal inspection.
- Clean Room Inspection - 13/09/2016 - 12:04PM
The clean room inspection confirmed the engineer’s thoughts and the drive did, in fact, have stiction. Stiction is when the drives read/write get stuck on the platters, normally due to an impact happening with the drive like it being dropped while spinning for example.
- Parts Needed - 13/09/2016 - 12:25PM
Jobs was then set to parts needed, a lab assistant was then given the task of finding a matching donor for the drive so that the engineers could do a head swap.
- Parts Sent to Client - 13/09/2016 - 12:45PM
Matching parts was found, tested and passed to the engineers to begin the re-build.
- Cloning - 13/09/2016 - 1:30PM
Head swap complete and successful, engineers now doing a sector by sector clone of the drive.
- Cloning Complete/Data Transfer - 14/09/2016 - 03:43PM
Cloning of the drive complete, image drive now passed to a lab assistant to begin the data transfer stage of the recovery i.e. copying the customer's data to an RM (Return Media)
- File List Sent - 15/09/2016 - 02:33PM
File listing an integrity check sent to the customer, all customers of R3 get a free file listing and integrity check. What this is a representation of the data we have recovered from your failed/failing device.
- Invoiced - 15/09/2016 - 4:03PM
The customer was then invoiced for the work carried out for him.
- Paid - 16/09/2016 - 5:00PM
Our accounts team then confirmed customer had paid the invoice and the drive was returned to them on the same day.
Here is what the customer email us just hours after receiving his data back:
Just wanted to say a big thank you to you and R3 for the recovery - from what I can tell nearly all files are intact and usable, so a great result.
Thanks for your help, much appreciated!
This is just one of many jobs that we complete on a day to day basis even faster than the time frame indicates. We aim to get all jobs done as quickly as possible no matter the service level (Budget, Standard or Emergency). If you need our help give us a call on 0800 999 3282 or alternatively email us at [email protected]