At R3 we have jobs sent to us ranging from Mechanical failures and degraded drives to drives which have been formatted and/or re-installed and overwritten. However, there can be occasions where we get sent a drive that has had some form of attack, whether it is a drive that has been afflicted with a virus, or if it is a drive that has had a Malware attack. We have even had a server sent to us which was infected with a virus and also had a malware attack (Ransomware).
When handling a ransomware case or any case where there is a potential threat for a virus to affect our machines/network we must follow a strict procedure so there is no way of the virus infecting our network infrastructure.
Ensuring clones of the data transfer machine we are going to use have been done and the machine is disconnected in every way from the network is just one of the precautions we take.
After said drive has been recovered/cloned by the engineers. Multiple virus scans are done on the image drive so that we know that if there are any threats on the drive we are able to remove them before we begin the data transfer procedure. If we didn’t do this stage and we began to copy the data without doing a virus scan on the drive, it is more than likely we will copy the virus over to the new drive and the customer wouldn’t be any better off.
All this is done so that we know 100% if there was a threat it wouldn’t affect our internal systems and that the data we are copying for the customer is 100% free of any virus and any potential threats to the machines that they use.
It was an experience I don’t wish to go through again. Panic, sweats, tears and fear!
I called a few companies and R3 was the only one who showed some ‘human’ understanding of what is was like to loose all your data. I’m not computer minded & found the straight talk such a relief after all the ‘tech jargon’ which just made me feel more stupid. The profesional and human touch is so rare to find in businesses these days.
All my data was recovered in less than 24hrs, it was so easy and I felt safe and in expert care the whole time. I also felt that I wasn’t being taken for a ride due to my ignorance, which is an impression I got from phoning around other companies. The 5* review can’t do justice here, it was unbelievable service and an experience that restores faith in ethical business with real humans!!!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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