At R3 we have jobs sent to us ranging from Mechanical failures and degraded drives to drives which have been formatted and/or re-installed and overwritten. However, there can be occasions where we get sent a drive that has had some form of attack, whether it is a drive that has been afflicted with a virus, or if it is a drive that has had a Malware attack. We have even had a server sent to us which was infected with a virus and also had a malware attack (Ransomware).
When handling a ransomware case or any case where there is a potential threat for a virus to affect our machines/network we must follow a strict procedure so there is no way of the virus infecting our network infrastructure.
Ensuring clones of the data transfer machine we are going to use have been done and the machine is disconnected in every way from the network is just one of the precautions we take.
After said drive has been recovered/cloned by the engineers. Multiple virus scans are done on the image drive so that we know that if there are any threats on the drive we are able to remove them before we begin the data transfer procedure. If we didn’t do this stage and we began to copy the data without doing a virus scan on the drive, it is more than likely we will copy the virus over to the new drive and the customer wouldn’t be any better off.
All this is done so that we know 100% if there was a threat it wouldn’t affect our internal systems and that the data we are copying for the customer is 100% free of any virus and any potential threats to the machines that they use.
I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time!
Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too.
I don’t know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!
Beware of other poor substitutes, these guys are the best!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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