At R3 we have jobs sent to us ranging from Mechanical failures and degraded drives to drives which have been formatted and/or re-installed and overwritten. However, there can be occasions where we get sent a drive that has had some form of attack, whether it is a drive that has been afflicted with a virus, or if it is a drive that has had a Malware attack. We have even had a server sent to us which was infected with a virus and also had a malware attack (Ransomware).
When handling a ransomware case or any case where there is a potential threat for a virus to affect our machines/network we must follow a strict procedure so there is no way of the virus infecting our network infrastructure.
Ensuring clones of the data transfer machine we are going to use have been done and the machine is disconnected in every way from the network is just one of the precautions we take.
After said drive has been recovered/cloned by the engineers. Multiple virus scans are done on the image drive so that we know that if there are any threats on the drive we are able to remove them before we begin the data transfer procedure. If we didn’t do this stage and we began to copy the data without doing a virus scan on the drive, it is more than likely we will copy the virus over to the new drive and the customer wouldn’t be any better off.
All this is done so that we know 100% if there was a threat it wouldn’t affect our internal systems and that the data we are copying for the customer is 100% free of any virus and any potential threats to the machines that they use.
I was delighted with the service from the R3 team. My daughter, a teacher, had two years of lessons on a USB stick. She had tried another company after being told the charge would be either around £100 or around £200. But when they received the stick, they said they needed to buy a widget to sort out the problem, and that the cost would be around £385. So I asked them to send me the stick back.
Then I went to the team at R3 Data Recovery. They gave me an order number over the phone and I then wrote a letter, enclosed it with the stick, and sent it off to Sheffield on a Friday. R3 told me it would be either £79 plus VAT or £149 plus VAT. They notified me on Monday that it had arrived, and on Tuesday morning that they sent me a list of files they could recover. The charge was £79 plus VAT. I paid by bank transfer, and later that day they uploaded all the files into a Dropbox folder. So a hearty recommendation from me.
What impressed me particularly, their success apart, is that if R3 had said it was £149 plus VAT I would have paid without questioning them. But they didn’t. Excellent service.
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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