Recently an HTC phone was sent into us, the customer needed some holiday photos from the phone, the issue was that the phone was in a pretty poor and unstable condition so we thought that we weren't able to get the phone working.
When it got to us it was diagnosed as having "water damage", and it was pretty clear that was the case. It looked like some of the components had fried but we were not completely sure.
Either way, the main task we had to do was take out the logic board (which meant disassembling the phone) and put it in an ultrasonic bath so that the board was clean. Once the logic board was clean the phone was re-assembled and we hooked it up to one of our recovery machines.
Amazingly the phone powered up successfully (although the screen didn't show up, that was OK because we didn't need the screen). We had some phone data recovery software that managed to source the data and extract it to our secure password protected server.
Luckily the recovery process was successful but if the phone had arrived with any more damage, then there would be no way for us or anyone to recover the data from the phone.
If it was just the screen that was damaged then it would have been a lot easier and quicker for us to recover the data, but since it also had water damage the process was a lot more time-consuming.
Water damage failures require immediate action. You need fast, secure results, and R3 offers the solutions you need to effectively maintain your data and system after any type of failure. Call us today at 0800 999 3282 to get started with your unique case.
At a time when I was completely distraught at the prospect of losing all my data. Andy and his team not only reassured me, but retrieved the entire data within a reasonable period of time. Professional and efficient service provided. Well done guys.
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