A few weeks ago, a customer sent in his iMac for recovery. The issue with it was that it wouldn't boot and that it kept showing a back screen which said "missing operating system". This suggested to us that the drive inside the iMac had accumulated bad sectors and would get worse if the customer continued to use the device.
When we took the screen off to obtain the 500GB drive it seemed fine, the engineers had patched the firmware on the drive reducing any risk of any added bad sectors when cloning.
Once cloning had started, I had left it on overnight in hopes that the drive would have finished cloning so that we can extract the data. To my surprise, I checked the drive the morning after and one of the heads was not correcting any bad sectors, meaning that one of the heads was weak or failing. So it seemed that Head 0 was on its last legs before failing completely.
Either way, we had to source for a donor and perform a headswap so that we could get a close to perfect recovery. Fortunately after the headswap had been performed, we managed to obtain the data and get it extracted with no hassle, and the customer was happy with what we had recovered.
The customer wanted a bootable clone but due to the extent of the damage that was not possible.
To conclude, the data was extracted to a new External drive. As for the iMac, we kept the original and informed the customer that he had to source for a new hard drive to put inside the iMac and have a new operating system installed.
Once again, a successful recovery from R3.
R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with a hard drive or any data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.
It was an experience I don’t wish to go through again. Panic, sweats, tears and fear!
I called a few companies and R3 was the only one who showed some ‘human’ understanding of what is was like to loose all your data. I’m not computer minded & found the straight talk such a relief after all the ‘tech jargon’ which just made me feel more stupid. The profesional and human touch is so rare to find in businesses these days.
All my data was recovered in less than 24hrs, it was so easy and I felt safe and in expert care the whole time. I also felt that I wasn’t being taken for a ride due to my ignorance, which is an impression I got from phoning around other companies. The 5* review can’t do justice here, it was unbelievable service and an experience that restores faith in ethical business with real humans!!!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk