At R3 we get more than our fair share of recoveries, but recently we have been sent more phones/tablets due to either being dropped or water damage.
As for this job in particular, the customer sent in her iPhone 5S. When we saw that the screen was badly damaged we knew that it wasn’t going to be an easy recovery.
Upon further inspection, the engineer dealing with the phone found that as well as the destroyed screen, there were components that were out of place, the chassis was twisted, the battery was swollen and the logic was damaged since the Firmware recovery tool was identifying a lot of errors. The engineer also mentioned that it looked like the phone had been driven over.
It seemed like there was nothing more that we could do, we were weighing our options and to potentially get a recovery we found that we can recover data from the client’s iCloud account if we have the customer’s iCloud login details. So once the customer gave us the details, we were able to extract the data from the iCloud backups and iCloud shared photos, and we were therefore able to produce a File listing of the data.
So in short, since the customer only wanted iCloud photos and videos we didn’t need to actually try and repair the phone since we obtained the customer’s iCloud details and extracted the data from iCloud.
The recovery process took 3 days to complete which was well under the standard service time frame (7-10 working days).
Get advice and assistance from Andy and the team at R3. R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with your mobile phone or any data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.
The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.
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