Your data has been picked up and is on route to our secure government grade lab. Your job will be booked in then queued for an initial assessment by one of our lab technicians.
Your drive is currently in the lab and a technician is producing an initial assessment. This will determine if the drive needs a non-mechanical recovery or a Mechanical rebuild.
If the initial assessment reveals a different fault to what you have been quoted, we will confirm this to you by phone.
There comes a time that the internal moving parts of a hard drive have to be worked on. This can be due to general wear or because of a more physical problem like a drop. This is often referred to as a head crash and is where cleanroom time comes in.
The first stage is an internal examination to establish the extent of the damage, based on this investigation it is decided whether any further work is to be undertaken.
If the hard drive is deemed a good candidate for further work, then parts will be needed known as donors.
During the recovery process there are times when spare parts are needed, this could be due to simple damage to the printed circuit board or a more severe read/write head failure. These parts are referred to as donors.
The donor consists of a matching hard drive that has been specifically chosen from details outlined on the label stuck to all hard drives. Generally, they must be made in the same batch and same family to ensure compatibility.
Once donors have been sourced the time-consuming task of a exchanging the working parts for the damaged parts takes place. All this work is carried out in our clean room, this guarantees that the environment is dust free and the drive has no risk of becoming contaminated.
Once the rebuild has been completed the drive moves to the cloning environment. The act of “cloning” is to make an exact copy of the data on a completely new drive.
This eliminates any instabilities due to; Failing electronics, Firmware microcode corruption and/or Weak (failing) read/write heads. From this clone the normal recovery process can begin with more confidence of a corruption free recovery.
Your drive has complete the cloning process and we have sent you over a list of the files recovered as well as an integrity report, indicating whether each file has come back usable or corrupted.
Your data has been collected and copied on to your chosen return media; secure cloud transfer, USB pen or external hard drive. You will receive an update with the dispatched information so you can receive your data.
I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time!
Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too.
I don’t know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!
Beware of other poor substitutes, these guys are the best!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk