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? Security House, Windsor Street, Sheffield S4 7WB · ☎️ 0800 999 3282
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Problem with your hard drive or other data storage device? Contact us for immediate help and assistance!

Job Flow

1. Job Collected

Your data has been picked up and is on route to our secure government grade lab. Your job will be booked in then queued for an initial assessment by one of our lab technicians.

Job Collected - Pickup

2. Initial Diagnosis

Your drive is currently in the lab and a technician is producing an initial assessment. This will determine if the drive needs a non-mechanical recovery or a Mechanical rebuild.

If the initial assessment reveals a different fault to what you have been quoted, we will confirm this to you by phone.

Initial diagnosis

3. Mechanical Issue

There comes a time that the internal moving parts of a hard drive have to be worked on. This can be due to general wear or because of a more physical problem like a drop. This is often referred to as a head crash and is where cleanroom time comes in.

The first stage is an internal examination to establish the extent of the damage, based on this investigation it is decided whether any further work is to be undertaken.

If the hard drive is deemed a good candidate for further work, then parts will be needed known as donors.

4. Parts Searched for to Rebuild

During the recovery process there are times when spare parts are needed, this could be due to simple damage to the printed circuit board or a more severe read/write head failure. These parts are referred to as donors.

The donor consists of a matching hard drive that has been specifically chosen from details outlined on the label stuck to all hard drives. Generally, they must be made in the same batch and same family to ensure compatibility.

5. Drive Rebuild

Once donors have been sourced the time-consuming task of a exchanging the working parts for the damaged parts takes place. All this work is carried out in our clean room, this guarantees that the environment is dust free and the drive has no risk of becoming contaminated.

Drive rebuild

6. Cloning Drive

Once the rebuild has been completed the drive moves to the cloning environment. The act of “cloning” is to make an exact copy of the data on a completely new drive.

This eliminates any instabilities due to; Failing electronics, Firmware microcode corruption and/or Weak (failing) read/write heads. From this clone the normal recovery process can begin with more confidence of a corruption free recovery.


7. File List Sent Out

Your drive has complete the cloning process and we have sent you over a list of the files recovered as well as an integrity report, indicating whether each file has come back usable or corrupted.

File list

8. Return Media Dispatched

Your data has been collected and copied on to your chosen return media; secure cloud transfer, USB pen or external hard drive. You will receive an update with the dispatched information so you can receive your data.

Return media
What Our Customers Say About Us

R3 Data Recovery were unbelievably fast in their response to our query and even faster when it came to actual work being completed. They came with quotation within minutes from sending an email and assured us that all the effort will be taken to meet our needs and deadline. They have recovered all sensitive survey data from an encrypted SSD disk over the weekend and have communicated thoroughly during the process. Their fast courier pick-up and drop-off assured that from Friday night panic we ended up with all data restored and delivered by Monday morning. Definitely recommended service and should we ever need this again (and let’s hope not) we know where to come.


What Does A REAL Data Recovery Lab Look Like?
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About our Company

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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Security House, Windsor Street, Sheffield S4 7WB
0800 999 3282
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© 2004 – 2018 · R3 Data Recovery Ltd · Company No.05033569 · VAT No. GB119444414

​Your Data In Good Hands

​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.

Call us today at 0800 999 3282 ​or fill out our FREE, no-obligation diagnostics form for immediate help!