Your data has been picked up and is on route to our secure government grade lab. Your job will be booked in then queued for an initial assessment by one of our lab technicians.
Your drive is currently in the lab and a technician is producing an initial assessment. This will determine if the drive needs a non-mechanical recovery or a Mechanical rebuild.
If the initial assessment reveals a different fault to what you have been quoted, we will confirm this to you by phone.
There comes a time that the internal moving parts of a hard drive have to be worked on. This can be due to general wear or because of a more physical problem like a drop. This is often referred to as a head crash and is where cleanroom time comes in.
The first stage is an internal examination to establish the extent of the damage, based on this investigation it is decided whether any further work is to be undertaken.
If the hard drive is deemed a good candidate for further work, then parts will be needed known as donors.
During the recovery process there are times when spare parts are needed, this could be due to simple damage to the printed circuit board or a more severe read/write head failure. These parts are referred to as donors.
The donor consists of a matching hard drive that has been specifically chosen from details outlined on the label stuck to all hard drives. Generally, they must be made in the same batch and same family to ensure compatibility.
Once donors have been sourced the time-consuming task of a exchanging the working parts for the damaged parts takes place. All this work is carried out in our clean room, this guarantees that the environment is dust free and the drive has no risk of becoming contaminated.
Once the rebuild has been completed the drive moves to the cloning environment. The act of “cloning” is to make an exact copy of the data on a completely new drive.
This eliminates any instabilities due to; Failing electronics, Firmware microcode corruption and/or Weak (failing) read/write heads. From this clone the normal recovery process can begin with more confidence of a corruption free recovery.
Your drive has complete the cloning process and we have sent you over a list of the files recovered as well as an integrity report, indicating whether each file has come back usable or corrupted.
Your data has been collected and copied on to your chosen return media; secure cloud transfer, USB pen or external hard drive. You will receive an update with the dispatched information so you can receive your data.
We had a very unfortunate accident, where our main server was knocked over and our Western Digital hard drive was damaged. Our software maintenance engineers were unable to help us. Fortunately the R3 Data Recovery came to the rescue and worked tirelessly over the weekend to get us up and running they kept us informed all the way through the process and were always available on the phone. They were very professional and efficient and I would highly recommend them to anybody.
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