Professional Data Recovery Services For Laptop and Notebook Computers
Laptops are a very convenient way of making powerful computing portable. Tablets are all good and well for browsing and social media but laptops are going to be around for some time yet. Some users still favour desktop computing but laptops have come a long way of catching up with the power of desktop computing.
Laptop manufacturers such as DELL, Sony, Apple, HP, Fujitsu, Asus, Acer and many others all offer laptops that users like for their own reasons but one thing all laptops have in common in the ease at which they can be dropped while in use or in transit. It isn't often R3 get in desktops/servers etc. that have been dropped but dropped laptops we see very frequently. The physical impact can cause not only damage to the exterior of the laptop but components within the laptop can break as a result, in particular the hard disk drive (HDD).
If your laptop's hard disk does break as a result of a drop or impact there are some critical rules to follow:
While we appreciate some might not like the idea of having to pay for data recovery it is a very specialised task and it takes years to become skilled to a point where you are able to regain access to disks that have failed.
If you place any value whatsoever on the data the only thing you are doing by not seeking the help of a professional is endangering what you have lost. This is in no way scaremongering, true data recovery laboratories cost many tens or hundreds of thousands to create investing and R and D, specialist hardware and software, this is for good reason, most even those considering themselves highly experienced in IT only seldom if ever come across a data loss situation but what cannot be taught on a University course or a book is where to even start to try and regain access to lost data.
If your laptop is broken in the event of a broken screen, or faulty motherboard for example, recovering data from it should be pretty simple. Opening the laptop casing up to reveal the storage device would be the first thing to do, almost all laptops up until a few years ago used traditional hard drives, however in recent years companies like HP and Dell have started to move over to flash memory such as SSD's.
However, they are all fundamentally storage devices. Once you have found the storage device and removed it the next step you would need some sort of caddie which supports the storage device you have, this might be slightly difficult if you have an SSD, however there are caddies out there which do support the newer SSDs.
Once the drive is in the caddy, all you have to do is plug it into another machine via the USB cable or Thunderbolt depending if you are a MAC user. The drive then theoretically should show up as an external hard drive on the machine you have plugged it into. Data can then be easily shifted off onto to the new machine.
However if you are recovering data of an internal laptop hard drive and at any point do you hear any unusual noises like clicks or anything and the drive does not show up on the machine, unplug the drive immediately, the noises could be a sign of a mechanical failure in the drive, also if the drive isn't making any unusual noises but is running slow and not performing as it should again power the drive down as this could be a sign of a build-up of bad sectors on the drive.
If this does happen you will need to contact a data recovery company immediately if you are wanting the data recovered from the drive.
Unfortunately if you have a laptop or any device for that matter, they won't last forever. When a laptop dies it's either mainly due to a faulty battery or a hard drive having an electrical fault which may be caused by a faulty power supply.
Either way, you can't just turn on the laptop and copy the data since the laptop won't turn on, so if it's an issue with the hard drive then you wouldn't be able to use the hard drive again just because more damage may be inflicted. So the only way would be to send the laptop in to us and we would let our trained and experienced engineers to rectify the situation and repair the original drive to the point where it spins up so we can clone the drive.
At that point we would then be able to recover the data what is needed but we wouldn't be allowed to send the original drive back with the donor PCB board on it as we may need the donor board for another job, so we would advise not to use the original under any circumstances and source a brand new drive for the laptop.
So the answer is "yes" you can recover files from a dead laptop as you can take out the hard drive or send it to us and we can assess the situation and inform about how to proceed next.
When we get questions like this at R3 we can never give the customer a definite answer, as we need to know 100% how the drive has failed, whether it is a mechanical fault, a media fault, or possible even a electronic or firmware fault. Once we know the correct diagnosis we will have a clearer indication as to whether we are able to get what we call a 'bootable clone' or not.
A bootable clone is basically a like for like copy of the drive that has come out of your laptop, however for the drive to be bootable we need to make sure that we have a full copy of your original drive sector by sector or else the drive will not boot. So, depending on failure will also depend on whether we can get a bootable clone or not. However, in some cases even with mechanically failed hard drives we are able to get a full clone just by changing the mechanical components inside the drive, this is because the drive has not been messed with or powered on since the failure occurred. The more you power a drive on and try and make it work the more damage you could potentially be doing inside the drive.
If you are curious about having a bootable clone from your failed laptop/computer hard drive then ask one of our data recovery technicians for advice.
If you have a laptop hard disk that has failed we advise simply to put the disk in a safe place and think about the true value of the data, if it can be recreated less than the cost of a recovery great, if not you will need the help of a data recovery lab. Please feel free to contact us on 0800 999 3282 with your problem and we can talk you through the best course of action.
I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.
I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.
I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.
I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.
I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.
Thank you R3 Data Recovery
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If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.
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