R3 Data Recovery Logo
Britains best British Owned data recovery company
R3 Provide data recovery throughout the British Isles, Northern Ireland, Eire, Europe, US & Worldwide.
☎️ 0800 999 3282 (8am - 8pm Workdays) · Emergency Mobile Out of Hours / Weekends 079 3282 4264
🚨 Emergency Mobile Out of Hours / Weekends 079 3282 4264
Tap FREE Call 0800 999 3282Tap For FREE Call Back / Email
R3 Data Recovery Logo
Problem with your hard drive or other data storage device? Contact us for immediate help and assistance!
CLICK HERE NOW

Netgear loses customer backups

Neatgear has “dropped the ball” with its cloud management service, losing data stored locally on ReadyNAS devices’ shared folders worldwide – and customers have been complaing online about only being informed four weeks later.

This week, the San Jose-based networking business sent an email to customers, confirming that an “outage” affecting ReadyCLOUD, the free service for its network attached storage offering, caused the storage systems to disconnect from the cloud service and be marked as deleted at the end of March.

Compounding the issue, as part of a clean-up process, Netgear decided that when a ReadyCloud account is marked as closed, the NAS holding that account’s home folder should be deleted along with all of the data it was holding.

As one user complained “In practice, accounts are generally deleted from the NAS admin screen by the user and a big warning flashes up to tell you that all data will be deleted. In this case, as the glitch was server side, no warning was presented and loads of people found that their home folders and data had mysteriously been deleted, by the looks of it, at the command of Netgear.”

A reader at - The Register - got in touch to say that the outage lost all of his photographs of a trip with his 18-month-old daughter to Disneyland, and complained that despite Netgear’s claims they had identified all users, the company had not yet contacted him.

Netgear was asked what the cause of the incident was, in response to which the company stated it was “a server outage”.

“There was no outside or malicious action that caused this issue,” said the spokesman. “It was caused by an internal server-side interruption. Should note that ReadyCLOUD is an enterprise VPN grade remote access solution and at no point has it ever been compromised.”

Netgear said it “cannot estimate at this point that any data loss has taken place given that we are actively working with those affected by the outage to help recover their data.”

“The affected number of users was between 40 and 50,” the spokesperson claimed, “of which mostly were consumers and not business. We encourage anyone who may think that they have been impacted by this outage to contact us for assistance as soon as possible.”

In response to our questions regarding the four-week delay, the spokesperson said: “We had immediately reached out to those registered users who appeared to have been affected by the outage.

“To err on the side of caution, Netgear then subsequently expanded our outreach to the larger community to ensure that no one who may have been exposed by the incident had been overlooked,” they added. “It should also be noted the importance of registering Netgear products. We encourage product registration for instances such as this when communication to our customers becomes necessary.

“We have already identified the root cause in our server software and applied a patch immediately after the incident occurred. We are currently working with each impacted user to recover as much of their data as possible using custom data recovery tools,” the spokesperson added.

Posted In: Backup | News

What Our Customers Say About Us

Never have I experienced a company that cared about the customer more than R3 Data Recovery. They have been helpful and friendly from the very first inquiry I made, everyone I talked to being that perfect blend of informative, understanding and helpful.

I truly felt like everyone I talked to was giving me 100% of their time and effort and they wanted to fix the drive as much as I wanted it back. Any bad news they relayed was quickly followed up by potential solutions that they wanted to do.

I had complete faith in everyone involved and I am eternally grateful that I chose R3 Data Recovery. I cannot recommend them enough if you have any kind of drive failure.

Gemma S

What Does A REAL Data Recovery Lab Look Like?
R3 Second Opinion
Need Quick Help?
Fill out our no-obligation diagnostics form below to get a FREE consultation or callback.

Our data recovery engineers can diagnose the majority of faults remotely for free.


  • Technical Details

    You don't need to select the following; however, please provide a brief description of the problem in the "Other information" field.

  • This field is for validation purposes and should be left unchanged.
NO DATA NO FEE & Free Assessments are on a case by case basis. Return courier and donor costs are chargeable.
FREE No Obligation Data Recovery Consultation Request
Corrupted Data? Speak to our expert team on 0800 999 3282 or click here for help!

About our Company

R3 logo
R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

Quick Links

Latest NewsCareers at R3Area CoveragePrivacy NoticeCookies PolicyTerms & ConditionsTestimonials

Latest Tweets

Get In Touch

Security House, Windsor Street, Sheffield S4 7WB
0800 999 3282
[email protected]
Information Commissioner's Office Certificate
© 2004 – 2018 · R3 Data Recovery Ltd · Company No.05033569 · VAT No. GB119444414
twitterfacebookpinterestyoutube-playgoogle
close

​Your Data In Good Hands

​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.


Call us today at 0800 999 3282 ​or fill out our FREE, no-obligation diagnostics form for immediate help!