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Britains best British data recovery company
R3 Provide data recovery throughout the British Isles, Northern Ireland, Eire, Europe, US & Worldwide.
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Packaging Electronic Media for Shipping to R3 Data Recovery

Hard Disk Drive Packaging

Whether sending your failed media to R3Data Recovery directly or if R3 have arranged for a courier to collect your failed device(s) from you, it is necessary to ensure that all items are packaged in a manner that will help to prevent further harm from coming to them.

Before packing your device please fill out our Data Recovery Submission form and ensure that it is included inside the package. This step is important to ensure that once your device has reached us there are no delays to the recovery process.

Items that you will need:

  • Anti Static bag (if available)
  • Sturdy box at least twice the size of your failed device
  • Bubble Wrap or foam packaging
  • Parcel tape
  • An Address Label - this can be found on page 2 of our Data Recovery Form

Please DO

  • Start by placing your failed media within the anti - static bag (if available).
  • Wrap the bagged devices at least 4 times all of the way around the device
  • Line the box with foam packaging material or a further 4 layers of bubblewrap
  • Ensure that the hard disk drive is securely placed in the middle of the package with little to no free room around it (If free space exists, please fill this space with more bubble wrap, foam or crunched up paper.)
  • Seal the box using the parcel tape
  • Ensure that a return address is visible on the outside of the box
  • Tape the cut out address label to the top of the box in a clear and unobstructed location

Please DO NOT

  • DO NOT Use Foam peanuts
  • DO NOT Use only shredded or scrunched paper products to package the drive
  • DO NOT Use only a padded envelope - particularly for heavy items like hard disk drives
  • DO NOT Leave Hard Disk Drives loose in a box without any padding or shielding

It is extremely rare that any devices reach R3 Data Recovery in a worse state than when they left the client, by following the directions above you can ensure that this does not happen in your case.

Spending a few extra minutes ensuring that a drive isproperly packaged prevents unexpected charges for the repair of shipping damages once the drive arrives with us. If you require more information about packing your device, or would like to talk to someone who can clarify best practices for both packaging and shipping procedures, please call now on 0800 999 3282 or alternatively reach us on our contact page so that we can call you back.

What Our Customers Say About Us

I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.

I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.

I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.

I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.

I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.

Thank you R3 Data Recovery

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About our Company

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.


Call us today at 0800 999 3282 ​or fill out our FREE, no-obligation diagnostics form for immediate help!