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R3 Provide data recovery throughout the British Isles, Northern Ireland, Eire, Europe, US & Worldwide.
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Packaging Electronic Media for Shipping to R3 Data Recovery

Hard Disk Drive Packaging

Whether sending your failed media to R3Data Recovery directly or if R3 have arranged for a courier to collect your failed device(s) from you, it is necessary to ensure that all items are packaged in a manner that will help to prevent further harm from coming to them.

Before packing your device please fill out our Data Recovery Submission form and ensure that it is included inside the package. This step is important to ensure that once your device has reached us there are no delays to the recovery process.

Items that you will need:

  • Anti Static bag (if available)
  • Sturdy box at least twice the size of your failed device
  • Bubble Wrap or foam packaging
  • Parcel tape
  • An Address Label - this can be found on page 2 of our Data Recovery Form

Please DO

  • Start by placing your failed media within the anti - static bag (if available).
  • Wrap the bagged devices at least 4 times all of the way around the device
  • Line the box with foam packaging material or a further 4 layers of bubblewrap
  • Ensure that the hard disk drive is securely placed in the middle of the package with little to no free room around it (If free space exists, please fill this space with more bubble wrap, foam or crunched up paper.)
  • Seal the box using the parcel tape
  • Ensure that a return address is visible on the outside of the box
  • Tape the cut out address label to the top of the box in a clear and unobstructed location

Please DO NOT

  • DO NOT Use Foam peanuts
  • DO NOT Use only shredded or scrunched paper products to package the drive
  • DO NOT Use only a padded envelope - particularly for heavy items like hard disk drives
  • DO NOT Leave Hard Disk Drives loose in a box without any padding or shielding

It is extremely rare that any devices reach R3 Data Recovery in a worse state than when they left the client, by following the directions above you can ensure that this does not happen in your case.

Spending a few extra minutes ensuring that a drive isproperly packaged prevents unexpected charges for the repair of shipping damages once the drive arrives with us. If you require more information about packing your device, or would like to talk to someone who can clarify best practices for both packaging and shipping procedures, please call now on 0800 999 3282 or alternatively reach us on our contact page so that we can call you back.

What Our Customers Say About Us

They were very efficient and quick with regards retrieving the data from a HDD that was sent to them by our external IT company. Would recommend them for their efforts.

William

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About our Company

Affordable data recovery services
R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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​Your Data In Good Hands

​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.


Call us today at 0800 999 3282 ​or fill out our FREE, no-obligation diagnostics form for immediate help!