R3 Data Recovery believe in being open and up front with users and customers and have developed our Privacy Promise, a quick and simple summary explaining how we manage, share and look after your information.
We promise to collect, process, store and share your data safely and securely:
"R3 Data Recovery" (referred to in this policy as “we”, “us” or “our) is a trading name of:
R3 Data Recovery Ltd
Telephone: 0800 999 3282
Company Number: 05033569
ICO Registration Number: ZA016683
This section tells you what personal data we may collect and how we use it. When you use or services or contact we collect:
To provide you with an Outsourced Data Protection Officer (DPO) service:
We use the information we hold about you and your business — both personal and otherwise to give you the best possible service where ever we can.
We also use your information to bill you and keep track of payments that you make.
(Legal basis: GDPR Art. 6(b): this is necessary to deliver the service to you.)
We may use the logs from our servers to assist in our information and cyber security, as well as to determine visitor behaviour and help us plan our strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic).
(Legal Basis: GDPR Art. 6(c): we have legal and regulatory obligations to protect our clients and their information. GDPR Art. 6(f): strategy planning is a legitimate, and sensible, thing for a business to do.)
In addition, we may disclose your personal information:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable security measures and controls. We'll also ensure that other businesses we work with are just as careful with your data.
We do not transfer or process data outside the European Economic Area (EEA) unless where the nature of the processing requires it (for example, where we are emailing a party who is based outside the EEA, or because you have chosen to use an email or other communications service which routes data outside the EEA).
We hold your information only as long as necessary for each purpose we use it, we will provide detailed information about our retention in this section before 25th May 2018 to give you an understanding of how long those periods are.
You have lots of rights in relation to how we process your personal data. The relevant rights are:
If you want to exercise any of these rights, please just contact us.
If you feel that R3 Data Recovery has not upheld your rights, we ask that you contact our Director, Andy Butler, so that we can try and help; Andy's details can be found in the 'How to contact us' section.
If you are not satisfied with our response, or believe we are not processing your data in accordance with the law you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Their details are supplied below:
Address: Information Commissioner's Office
Telephone: 0303 123 1113
R3 Data Recovery Ltd
Telephone: 0800 999 3282
Email: [email protected]
We work transparently: We will be transparent about the data we collect and how use that data so that you can make fully informed choices and decisions.
I have used R3 Data Recovery for the second time now in the last three years and have been exceptionally impressed from start to finish both times; from loosing all data from a failed usb memory stick to receiving an email stating all list of data had been recovered all within a few days.
Once I made the enquiry to R3 Data Recovery making them aware of my troubles; they organised the failed memory sticks collection by courier, got it back to their lab and got straight on with locating my lost data. On this second most recent occasion the file list was copied through to my email account following on with a file upload where I had difficulties installing and accessing the files to continue working on.
I made contact to a staff member called Andy at R3 data Recovery stating I had difficulties but after linking through the “Team Viewer” programme; in no time at all was my data file successfully uploaded and all files were accessible.
A true honest company that I will be strongly happy to recommend and would happily make contact with them if I face another major issue!
Thank you to all of you at R3 Data Recovery.
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.
Call us today at 0800 999 3282 or fill out our FREE, no-obligation diagnostics form for immediate help!