The recent weather and flood damages have affected many areas over the last month, but one thing we don’t expect is the hard drives in our computers to be recoverable, flood damaged drives are recoverable providing they are protected from further risk of damage and not dumped along with other biohazard goods.
Water ingress is generally through the pressure equalisation valve. Thankfully most drives have already stopped spinning when power is cut or the PCB shorts out.
It is important that any flood affected storage device not be powered up, even after drying off the PCB. Many will have water still inside, as some platter damage can be caused making the recovery more time absorbing.
The R3 team are currently assisting with over 50 other emergency cases this week ranging from SSD and Hard drives from PC’s MacBooks, servers, NAS and industrial production equipment such as computer controlled CNC machines.
I am the Editor of a magazine and suffered a hard drive failure on the week before deadline. Andy from R3 took the matter seriously from the moment I rang and within a few hours the drive had been collected from my home, and was being worked on. Throughout the process I was informed almost hourly as to the progress, and reassured that most of the data could be recovered. Literally 36 hours later I had all of the data recovered and delivered to my office on a new hard drive. I have honestly never received better customer service. I would recommend anyone in this dire situation to ring R3. You will be in very safe hands.
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