The recent weather and flood damages have affected many areas over the last month, but one thing we don’t expect is the hard drives in our computers to be recoverable, flood damaged drives are recoverable providing they are protected from further risk of damage and not dumped along with other biohazard goods.
Water ingress is generally through the pressure equalisation valve. Thankfully most drives have already stopped spinning when power is cut or the PCB shorts out.
It is important that any flood affected storage device not be powered up, even after drying off the PCB. Many will have water still inside, as some platter damage can be caused making the recovery more time absorbing.
The R3 team are currently assisting with over 50 other emergency cases this week ranging from SSD and Hard drives from PC’s MacBooks, servers, NAS and industrial production equipment such as computer controlled CNC machines.
The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.
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