R3 Data Recovery Ltd has grown as a company around a core team of industry leading data recovery engineers. The company in the last year has undergone considerable growth to meet the demand for its high end recovery capabilities gained from continuous R&D.
Along the way buying up the tools and donors from other data recovery companies to develop 6000+ and growing donor drive stock which has maximised the number of drives which can be recovered quickly in house.
The R3 Team has been recovering drives deemed impossible to recover by other well known data recovery companies even after 30 page reports and hundreds or even thousands of pounds of “forensic data recovery” have been unsuccessful. But it does not mean it is easy, the hard work and dedication of the team is often put to the test, especially during periods of high enquiry levels also overwhelming our ability to answer all calls for our help.
With this success comes the problem of growing the labs capacity to maintain the quality of service and success rates. Its a chicken and egg situation. Each R3 engineer has considerable investment behind them and has to be kept productive to ensure the investment in equipment and resources to maximise success rates can be delivered consistently.
With success comes more sales and customer services calls to be handled and this at times can be problematic for what is effectively an emergency service 24/7/365 but provided by 25 staff on shifts to enable a national emergency data recovery cover.
A new phone system and CRM is being developed to help the company improve still further this year.
The combination of free standard courier and parcel services has also been further enhanced with an emergency dedicated driver collection especially for time critical or sensitive data where the risk of loss or further damage in the postal or parcel systems cannot be taken.
In the run up to last Christmas, the expansion of the labs capacity with 2 new lab assistants and more integrity testing systems required moving admin staff out of Security House to new offices.
This enabled R3 to develop the sales and customer services functions and effectively was a new evolution of the company which is intended to be completed by Spring.
With floods at the end of each year in the UK the lab was literally swamped with flood damaged drives and servers starting mid-December and continuing through to the new year with Storm Frank.
This deluge of work for the lab was in many ways a double edged knife, the lab was put at over full capacity turning away over 100 cases in one week alone and the effects on production on some of the most difficult cases has meant the team have been worked hard.
But the achievements of the R3 Team cannot just be measured by growth and profits, even if they are re-invested in improvements, reviews and testimonials are also a good indicator of the progress, successes and sometimes the failings of a company or its systems.
R3 continues to grow and strives to improve but is will never be perfect, it is a real data recovery lab handling real data disasters day in day out.
I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time!
Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too.
I don’t know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!
Beware of other poor substitutes, these guys are the best!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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