After a legal firms Server failed with key information needed for imminent court cases they contacted their IT support company who had long advised they needed a better server and backup system. Since this was a true emergency and required a rapid response the support company took it to what appeared to be their local Data Recovery centre in Leeds. The reality is the drives were then forwarded to Wales and after a week a bill of over £6400+vat was presented. This was far in excess of what was indicated initially and much longer than it should have taken, taking nearly a week to achieve. R3 Was contacted for a second opinion and confirmed the emergency price upfront and achieved the recovery within 24 Hrs of collection from Wales, this despite the distance between sites.
Here is the IT Companies review, the client obviously cannot be identified for legal and data protection reasons:-
“The service our customer received from R3 was extraordinary. Professionalism, great communication, very fast recovery of a 3 disk RAID0 array of all the data following a hardware failure of one of the drives. Having physically visited their operation to collect the recovered data I was pleasantly impressed with their laboratory, security and facilities in general. I would thoroughly recommend”
Response from Andy Butler Operations Director at R3 Data Recovery
Despite your problems and almost a week taken by a competitor to try recovering your clients data I was able to organise an emergency collection early morning and have the driver bring your case direct from Near Cardiff to Sheffield and the recovered data was ready for collection 24hrs later.
Security House may not be the most modern of buildings, we may not have Welsh Assembly grants underpinning us, but it is one of the very best labs in terms of success rates anywhere and at much lower actual cost than those advertised by other data recovery companies. It has been my base of operations since 2007 and is used by several disaster recovery and data providers, as well as hundreds of home users and businesses every month. Whilst we were quicker, our upfront pricing was still significantly lower and much quicker than our competitors “free in lab assessment” and “aim to achieve” pricing.
THE REAL DEAL R3 Data Recovery are Geniuses! I am almost speechless with what an incredible job you have done for me.
As a videographer my data is my life, You saved 1.2TB of footage and all of my projects from a 2TB portable hard drive that I dropped. As soon as it hit the floor I felt sick. I chose the emergency recovery which was worth every penny. A super competitive quote upfront that did not change through the recovery. I had a new drive back in 3 days with 100% recovery.
Each step of the process I was informed with what had happened and data was safe. I cant thank you enough. I was so nervous and anxious about getting my data back but you guys are REAL pros! thank you thank you thank you! Crisis over!!!
To anyone feeling sick reading these reviews to make themselves feel better (trust me ive been there) watch R3’s video and know your data is in the safest place it can be with this lot.
Thank you xMillion!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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