After a legal firms Server failed with key information needed for imminent court cases they contacted their IT support company who had long advised they needed a better server and backup system. Since this was a true emergency and required a rapid response the support company took it to what appeared to be their local Data Recovery centre in Leeds. The reality is the drives were then forwarded to Wales and after a week a bill of over £6400+vat was presented. This was far in excess of what was indicated initially and much longer than it should have taken, taking nearly a week to achieve. R3 Was contacted for a second opinion and confirmed the emergency price upfront and achieved the recovery within 24 Hrs of collection from Wales, this despite the distance between sites.
Here is the IT Companies review, the client obviously cannot be identified for legal and data protection reasons:-
“The service our customer received from R3 was extraordinary. Professionalism, great communication, very fast recovery of a 3 disk RAID0 array of all the data following a hardware failure of one of the drives. Having physically visited their operation to collect the recovered data I was pleasantly impressed with their laboratory, security and facilities in general. I would thoroughly recommend”
Response from Andy Butler Operations Director at R3 Data Recovery
Despite your problems and almost a week taken by a competitor to try recovering your clients data I was able to organise an emergency collection early morning and have the driver bring your case direct from Near Cardiff to Sheffield and the recovered data was ready for collection 24hrs later.
Security House may not be the most modern of buildings, we may not have Welsh Assembly grants underpinning us, but it is one of the very best labs in terms of success rates anywhere and at much lower actual cost than those advertised by other data recovery companies. It has been my base of operations since 2007 and is used by several disaster recovery and data providers, as well as hundreds of home users and businesses every month. Whilst we were quicker, our upfront pricing was still significantly lower and much quicker than our competitors “free in lab assessment” and “aim to achieve” pricing.
When my external backup drive failed I feared many years of documents were lost. Not only were the files recovered but presented back in their original folders so they could be easily reviewed and restored to my system. Sensitive documents were dealt with confidentially. Excellent timely service.
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk