A customer called us up to discuss a couple of 4TB Seagate 3.5" drives. The customer explained that he can't read anything from the hard drives neither can load them up successfully, and further mentioned that both drives had the statement:
You need to format the disk in Drive "blank": before you can use it.
This suggests that the drives both have bad sectors and that it is not the best idea to keep powering up the drive or the amount of bad sectors will accumulate leading to more problems with accessing the drive and data.
07/09/2017 13:01pm - Both Drives Quoted and Awaiting Arrival of devices - The customer had been quoted a reasonable price (for an emergency service) for both drives and it was a case of the customer arranging a collection so that the drives would be sent to us. We also stressed that the customer packages the drives well to avoid any physical damage to the drive inside and outside.
08/09/2017 10:34am - Received Drives - The drives had arrived the day after the customer accepted the quotation. We immediately booked in the drives to the database, picked a couple of image drives from the image cupboard and sent them through to the lab to be diagnosed.
08/09/2017 13:38pm - Diagnostic and cloning - At this point the drives had been booked in and the drives were diagnosed. There were a couple of SMART errors on both drives and also there were some firmware corrections that had to be done, but the reality was there was not too much wrong with the drives. After the problems had been corrected we could safely put both drives for cloning.
09/09/2017 11:21am - Cloning completion and Data Transfer - By this time both drives had finished cloning. The first drive finished with 6 bad sectors and the second drive finished with no bad sectors at all. It was now a case of transferring the data to a couple of 3TB external drives.
11/09/2017 17:05pm - Transfer completion and Awaiting Payment - The data from both drives finished copying to the external drives on 10/09.
14/09/2017 11:18am - Payment complete and Drives dispatched - Payment was received and both sets of data were sent out to the customer.
To conclude, given that there was a lot of data to clone and transfer, we managed to recover the data fairly quickly and on top of that get a satisfactory review from the customer.
R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with a hard drive or any data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.
My son damaged a USB flash that contained weeks of coursework. R3 were amazing from start to finish:
Accurate quote, but asking for the details before confirming the quote. That was very competitive.
Professional communication throughout, and with confirmation of receipt even on a Saturday, recovery updates and dispatch of the data back to me. Invoicing and payment was easy also.
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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