When a drive has had the data transferred from one of our image drives to an external drive we start what is called a “file list”.
A file list is a file listing and integrity check which basically means that it is a full representation of the data that is recovered and that it can tell you what the quality of the recovery is and also what files are corrupt, ok or not recognisable.
The file list is generated as a couple of file types:
- CSV file type - This is more of a spreadsheet file type so we normally open it in Microsoft excel or at a push Notepad (txt format). A CSV opens up as just a list so you can’t view the folder structure, only the files and the directories.
- HTML file type - This is generated using the listed files from the CSV however it is represented in the way of a normal folder structure like you would find on your machine. This gives the customer a greater representation of what we have managed to recover and it is more recognisable to them as they have probably seen the folder structure every day for a long period of time.
File lists are a great way for us to show the customer what we have been able to recover in a way where the customer is able to recognise it better than just a list of files. It is also a good way for the customer to let us know if there is anything missing. Every customer that has a job in with us will receive a file listing, it is included within every service we offer and is one of the most important steps on the road to a successful recovery for both us here at R3 and the customer.