Dear R3 Client,
I am sorry this is not as personal a message as I would like, but I don’t get a lot of time spare. Time constraints, my energy, my personal and company resources and those of the R3 Team are directed to making what is one of the best ever data recovery operations. Bringing together a team of experienced DR engineers, which is probably the broadest range of skills and specialisations ever assembled together in one DR lab actually located in the UK.
Continually improving the productivity, success rates and solving complex recoveries is the challenge I have set my team of engineers, they are tasked with and my long term stated aim “to build the best UK data recovery lab in terms of success rates ever “, all made possible through significant personal investment, hard work and reinvestment of profits into R&D and specialist tools and equipment.
We are also developing new staff and cataloguing over 4000 donor drives to further improve time management and productivity of my core expert engineers.
I hope your experience of a real data recovery lab was acceptable and your decision to engage R3 was justified. We are bringing in new management structures, systems and month on month improvements, adding new customer services offices free up more production space in security house.
We are a small company of currently 16 staff, and very much a company evolving whilst working 7 days per week on shifts / rotation. Often the lab is manned 24 hours a day especially for emergencies and during flood / disaster situations.
Sales and customer services handle a few thousand communications every month whilst the lab completes around 200 successful data recoveries each month in the first half of 2015, from September 2015 for upto 300 complex recoveries per month will be possible thanks to more investment during August in equipment and another world class technician joining us in to add to our capacity.
And not the easy software recoveries which can be done by anyone, we are also engaged as an escalation route by other data recovery labs and disaster recovery providers and for those declared unrecoverable.
During the last month we have been engaged on several drives which would have been declared unrecoverable by other well established labs at any cost, and some large scale 15+Terabyte server recoveries completed faster than even the global disaster recovery operations can achieve.
R3 Data Recovery is essentially an emergency service but know that we are tenacious on your behalf and have time served data recovery engineers from various labs across Europe and the UK bringing levels of expertise envied by our competitors.
Most calls / email are responded to immediately unless we are asleep or overwhelmed at peak times of the day, this has been worsened in the summer especially whilst there are staff holidays and some recent staff illnesses affecting what is basically a hospital for the recovery of data, but in general most clients should recognise the efforts and resources brought to bear in their hour of need.
The lab at Security House is undergoing considerable changes to help even out the workload between lab and customer services, but it is the R3 teams success rates and the dedication of R3’s engineers that is creating a unique data disaster recovery business at an affordable cost.
Thank you for the reviews of our services which help others consider us in their decisions, your recommendation is much appreciated.
Those of you who have time for social media can find facebook reviews here https://www.facebook.com/pages/R3-Data-Recovery/556618974358502?sk=posts_to_page
I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time!
Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too.
I don’t know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!
Beware of other poor substitutes, these guys are the best!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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