At the R3 lab this week we had a 25 year old Macintosh delivered, which is older than half of our employees. It contained a 120MB SCSI drive which in comparison to today’s hard drive has a miniscule storage capacity and relatively dated components. However this doesn’t make the task of recovering the hard drive any more easy.
First of all the interface on the drive was extremely old and due to the influx of jobs that we have that are predominantly modern hard drives and RAID arrays, we didn’t initially have the required SCSI adapter for the interface. After locating the adapter that we needed online and subsequently ordering it we awaited its arrival to the lab.
As the 25 year old SCSI drive that were housed inside the Macintosh were virtually exclusive to U.S sellers in terms of sourcing for parts, the adapter for the drive took over a week to arrive as it was sent from California. Once the adapter arrived it was passed to the engineer who had authority over this specific job and the cloning process of the drive was started. The drive only took a 20 minutes to clone as it was an extremely small capacity drive in comparison to modern HDD’s.
Once the drive was cloned it was passed for file listing and between the lab assistants and the sales team it was copied to an RM and the customer received the file list and was invoiced for the work. And ultimately everything ended on a positive note, showing that no matter how old or how unlikely a good chance of recovery a job may have, the R3 Team strives to make a successful recovery a reality. In this case that recovery was 25 years in the making.
If you suffer corruption of your data on RAID servers, hard drives, laptops or even on vintage devices and storage media, we can help you to safely recover your lost files. Experienced and qualified staff with over 30 years of experience. Call us today at 0800 999 3282 to get started with your unique case.
I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time!
Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too.
I don’t know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!
Beware of other poor substitutes, these guys are the best!
R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk
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