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What an Achievement - Unrecoverable Drive?

Yesterday Mindaugus one of our data recovery experts completed the  final rebuild and last 10% of imaging to get a full recovery of a drive which failed over a year ago.  Despite the drive being declared unrecoverable and after several rebuilds in the past year and a relentless search for the several donors needed. This led to the client believing his data was beyond any chance of recovery but it was not abandoned,  instead it became one of our research projects of Security House. Since it arrived at Sheffield nearly 20,000 other cases have been handled.

The R3 Online support team and FME lab which has been developed in 2016 as the support company to R3 Data Recovery were key to the success and persisted in tracking down the donors needed.

After Joe one of the engineering support technicians had recovered the data from the image and completed  the file listing and integrity check he sent it through to Lyndsey in customer services. Lyndsey received an almost instant call from overseas from the client who in his own words was shocked to receive a file list and integrity report let alone see all his data was intact..  The browser based tour of his data showing almost every file from the previous 10 years is recovered in the folder structure he remembered and in good condition. He had written off any chance of a recovery being possible.

Such a failed drive would normally be declared unrecoverable by most labs because despite several matching donors and several rebuilds the problem drive refused to read. It is the team of engineers in R3 which along with Andys remit refuse to give in and secure recoveries other labs cannot.

A contributing factor was the donor stock of R3 continues to grow with R3 Online developing secure wiping end of service storage for clients.

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Mike Wainwright Operations Manager and his team have built a cataloging and testing / wiping system for the labs and a searchable online database to quickly find suitable parts from our own stock and stock of partners globally.

It has also helped R3 develop more positions for trainee technicians and engineers who are building the FME lab run by R3 Online. Paul and Ken have effectively built a new lab every year for 4 years during the rapid growth.

The R3  group of labs and scale of operation provides our engineers and partners accross the UK and Worldwide with good tested donors necessary to enable a recovery attempt. R3 have also built up the range and quantity of rare donors through purchase of other DR companies, secure wiping of drives and strategic purchasing from specialist suppliers in the US.

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This level of investment in supporting our engineers enables the R3 team to have greater success rates and an enviable reputation for overcoming adversity.

R3 Data Recovery and the Security House lab is already known in the industry and by tens of thousands of consumers and businesses as the right choice for complex recoveries. A real DR operation of a scale that makes R3 data recovery cost effective. The length of time taken is unusual but the unique solution developed in this case and unwillingness to not let data die was key to the success. This makes Security House and the R3 team a real data recovery hospital, and the R3 Online a real donor parts provider and evolving provider of low cost trade price data recovery for our partners nationally and internationally using spare equipment and engineering capacity and maintaining the capability to handle influxes of drives after flooding  or earthquake.

The entire R3 team is made up of 25 engineers, technicians and sales and support staff keeping the lab available 24/7/365

What Our Customers Say About Us

I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.

I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.

I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.

I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.

I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.

Thank you R3 Data Recovery

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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