Yesterday Mindaugus one of our data recovery experts completed the final rebuild and last 10% of imaging to get a full recovery of a drive which failed over a year ago. Despite the drive being declared unrecoverable and after several rebuilds in the past year and a relentless search for the several donors needed. This led to the client believing his data was beyond any chance of recovery but it was not abandoned, instead it became one of our research projects of Security House. Since it arrived at Sheffield nearly 20,000 other cases have been handled.
The R3 Online support team and FME lab which has been developed in 2016 as the support company to R3 Data Recovery were key to the success and persisted in tracking down the donors needed.
After Joe one of the engineering support technicians had recovered the data from the image and completed the file listing and integrity check he sent it through to Lyndsey in customer services. Lyndsey received an almost instant call from overseas from the client who in his own words was shocked to receive a file list and integrity report let alone see all his data was intact.. The browser based tour of his data showing almost every file from the previous 10 years is recovered in the folder structure he remembered and in good condition. He had written off any chance of a recovery being possible.
Such a failed drive would normally be declared unrecoverable by most labs because despite several matching donors and several rebuilds the problem drive refused to read. It is the team of engineers in R3 which along with Andys remit refuse to give in and secure recoveries other labs cannot.
A contributing factor was the donor stock of R3 continues to grow with R3 Online developing secure wiping end of service storage for clients.
Mike Wainwright Operations Manager and his team have built a cataloging and testing / wiping system for the labs and a searchable online database to quickly find suitable parts from our own stock and stock of partners globally.
It has also helped R3 develop more positions for trainee technicians and engineers who are building the FME lab run by R3 Online. Paul and Ken have effectively built a new lab every year for 4 years during the rapid growth.
The R3 group of labs and scale of operation provides our engineers and partners accross the UK and Worldwide with good tested donors necessary to enable a recovery attempt. R3 have also built up the range and quantity of rare donors through purchase of other DR companies, secure wiping of drives and strategic purchasing from specialist suppliers in the US.
This level of investment in supporting our engineers enables the R3 team to have greater success rates and an enviable reputation for overcoming adversity.
R3 Data Recovery and the Security House lab is already known in the industry and by tens of thousands of consumers and businesses as the right choice for complex recoveries. A real DR operation of a scale that makes R3 data recovery cost effective. The length of time taken is unusual but the unique solution developed in this case and unwillingness to not let data die was key to the success. This makes Security House and the R3 team a real data recovery hospital, and the R3 Online a real donor parts provider and evolving provider of low cost trade price data recovery for our partners nationally and internationally using spare equipment and engineering capacity and maintaining the capability to handle influxes of drives after flooding or earthquake.
The entire R3 team is made up of 25 engineers, technicians and sales and support staff keeping the lab available 24/7/365
I am the Editor of a magazine and suffered a hard drive failure on the week before deadline. Andy from R3 took the matter seriously from the moment I rang and within a few hours the drive had been collected from my home, and was being worked on. Throughout the process I was informed almost hourly as to the progress, and reassured that most of the data could be recovered. Literally 36 hours later I had all of the data recovered and delivered to my office on a new hard drive. I have honestly never received better customer service. I would recommend anyone in this dire situation to ring R3. You will be in very safe hands.
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