Once data is recovered from a customer's hard drive, we transfer the data to one of our external drives and encrypt it with a password.
The reasoning behind encrypting external drives is so that the data can be stored as securely as possible, so if the drive is password protected then no one can access your personal or confidential data.
There are many different kinds of encrypting software that you can use to encrypt your device (Symantec, McAfee, WD security if you have a WD drive and SecretZone if you have a Maxtor external drive etc). There are also ones that come as standard with the Operating system that you are using (FileVault encryption for MAC, Bitlocker encryption for Windows 7 pro/windows 10).
However, if you somehow forget your encryption password or if you try and encrypt but the hard drive crashes half way through encrypting then there's no way of accessing that data again, if you have another backup of it then you would have to re-format the hard drive and re-copy the data to it.
It's always essential for any IT business to have some sort of encryption, even if it is a business server that is password protected.
If you are struggling with the best way to encrypt a hard drive then click on the link below:
I am the Editor of a magazine and suffered a hard drive failure on the week before deadline. Andy from R3 took the matter seriously from the moment I rang and within a few hours the drive had been collected from my home, and was being worked on. Throughout the process I was informed almost hourly as to the progress, and reassured that most of the data could be recovered. Literally 36 hours later I had all of the data recovered and delivered to my office on a new hard drive. I have honestly never received better customer service. I would recommend anyone in this dire situation to ring R3. You will be in very safe hands.
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