Real Engineers. Real Lab. Real Recoveries.

We start with a free initial assessment. You'll speak with our team who will ask about your situation — what happened, what device is affected, and what data you need to recover.

Based on this conversation, we'll advise on the best next steps and arrange for your device to reach our Sheffield lab. For emergencies, we can dispatch collection within 60 minutes.

You have several options: we offer free collection from your home or business address, you can drop off at our Sheffield lab or one of our UK drop-off points, or you can post the device using secure tracked delivery.

For urgent cases, our emergency collection service can reach most UK locations within 60 minutes.

Standard recovery typically takes 7-10 working days from when we receive your device. This includes diagnosis, recovery work, and quality checks.

For urgent situations, we offer emergency service with turnaround as fast as 12-72 hours depending on complexity. We're available 24/7 for critical cases.

The honest answer is: we won't know for certain until our engineers examine the device in our lab. That's why we offer a free initial assessment with no obligation.

After diagnosis, we'll give you a clear, honest evaluation of what's recoverable, what it will cost, and how long it will take. If we don't think recovery is possible or worthwhile, we'll tell you — we won't push you into paying for work that's unlikely to succeed.

Every data recovery case is different, so we don't offer fixed pricing. The cost depends on factors like the type of device, the nature of the failure, the complexity of the recovery, and how urgently you need the data back.

We provide a clear quote after our free diagnostic assessment — before any chargeable work begins. Be wary of companies offering fixed prices without examining the device; they're often just running software scans rather than performing genuine data recovery.

It means exactly what it says: if we can't recover your data, you don't pay for the recovery work. The initial diagnostic assessment is always free.

We only charge once we've successfully recovered your files and you've verified the recovered data meets your needs. This applies to eligible cases — we'll confirm whether your case qualifies during the initial assessment.

Payment is due after successful recovery, once you've reviewed and approved the list of recovered files. We accept bank transfer and standard UK payment methods.

For business clients, we can arrange invoicing. We'll discuss payment details as part of the quote process.

We operate our own purpose-built UK laboratories, including our ISO Class 3 cleanroom facility at Security House in Sheffield and our Hitchin lab, with 10 specialist engineers working in-house.

You can visit our lab, and you'll speak directly with the people working on your case — not a call centre. Many companies advertise data recovery but simply forward drives elsewhere. We don't.

No. All recovery work is performed within our UK laboratories under UK law, including our Sheffield and Hitchin facilities. Your data never leaves the country, is never sent to third parties, and is never outsourced overseas.

We're ICO registered and fully GDPR compliant. For sensitive cases, we can provide NDAs and chain-of-custody documentation.

After successful recovery, we return your original device along with your recovered data on new storage media or via secure download.

If you prefer, we can securely destroy the original device and provide a certificate of destruction. We'll discuss your preferences as part of the recovery process.

This is actually one of our specialities. We've successfully recovered data from over 100 drives that other labs — including ISO-certified competitors — had declared unrecoverable.

"Unrecoverable" often means "beyond our capability" rather than genuinely impossible. Our engineers, facilities, and proprietary tools allow us to tackle cases others can't. There's no charge for us to assess a drive another lab has given up on.

Yes. We recover ransomware-encrypted systems using forensic imaging and advanced reconstruction techniques — without negotiating with criminals or paying ransoms.

We've handled ransomware recoveries of up to 60TB across multiple drives. Our approach focuses on recovering your data from the underlying storage, not on obtaining decryption keys from attackers.