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High Priority Data Recovery On A XQD Card (Case Study)

A customer from London working within a company who was developing a documentary film, lost their data through a logical issue with an XQD card. The customer got the train from London the morning of 13/07/2017.

XQD card emergency recovery
  • Job arrived 13/07/2017 14:03PM - We immediately confirmed the customers details and passed the card through to the lab for diagnosis.

  • Diagnosis & Cloning time 14:05PM - 14:35PM - initial diagnosis, placed card in XQD card reader, Engineers isolated all the data that was available, took approximately 20mins to clone it from the card to the lab NAS.

  • Identification of required data 14:38PM - 14:42PM - Lab assistant located the specific files that the customer needed the most, in this case particular footage taken that was integral to the documentary, confirmed with the customer.

  • Data Transfer 14:45PM-15:05PM - Transferred all the data including the priority files to the customers own portable RM HDD. Checked that everything transferred properly.

  • Invoiced for Recovery + Payment and Conclusion 15:10PM-15:35PM - Customer was invoiced the cost of recovery by the sales team and subsequently paid the amount over the phone in the lab. Then took their data on their own RM and left to the train station to return back to London.

This Is one of many examples of high priority data is needed in such a frantic timescale that the customer rushes to the lab, and in this case shows the lab preforming to a high degree in a short space of time and reaching a positive outcome for both parties involved.

The customer was kind enough to leave a testimonial describing the whole situation from her own perspective, you can read it by clicking here.

Posted In: Case Studies | Memory Card

What Our Customers Say About Us

I have recently used R3D to retrieve data from an external hard drive.

I called Andy at 11pm on a Saturday after my hard drive failed, he immediately ran through the symptoms and calmed my fears that all data was lost, but was honest that data recoveries are not always successful.

I required the data immediately as it was for a deadline the following Friday, the issue was I was based in London and the lab based in Sheffield.

After searching all data companies in and around London none would answer my call on a Saturday. In fact no one else would answer my call or say they could look at my case on the Sunday.

I took the drive myself to R3D and was very impressed with their facilities. Andy also explained the whole process and what they were doing at each stage.

Unfortunately the hard drive had a physical failure and needed to be rebuilt to have any chance of recovering the information.

After starting the rebuild at 4pm on the Sunday, Andy advised it would take him and his team until the morning to know if any information was recoverable - fantastic I thought. Andy and Mark got to work on my drive as soon as I left and by 10pm on Sunday they had retrieved almost the entirety of the information of my hard drive.

I cannot reccomend R3D highly enough, they are clearly experts in their field and have a passion for what they do. Through the whole process Andy kept me informed of progress and explained everything they were doing.

If you have a crisis or any data recovery needs these are the guys you need!

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

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