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High Priority Data Recovery On A XQD Card (Case Study)

A customer from London working within a company who was developing a documentary film, lost their data through a logical issue with an XQD card. The customer got the train from London the morning of 13/07/2017.

XQD card emergency recovery
  • Job arrived 13/07/2017 14:03PM - We immediately confirmed the customers details and passed the card through to the lab for diagnosis.

  • Diagnosis & Cloning time 14:05PM - 14:35PM - initial diagnosis, placed card in XQD card reader, Engineers isolated all the data that was available, took approximately 20mins to clone it from the card to the lab NAS.

  • Identification of required data 14:38PM - 14:42PM - Lab assistant located the specific files that the customer needed the most, in this case particular footage taken that was integral to the documentary, confirmed with the customer.

  • Data Transfer 14:45PM-15:05PM - Transferred all the data including the priority files to the customers own portable RM HDD. Checked that everything transferred properly.

  • Invoiced for Recovery + Payment and Conclusion 15:10PM-15:35PM - Customer was invoiced the cost of recovery by the sales team and subsequently paid the amount over the phone in the lab. Then took their data on their own RM and left to the train station to return back to London.

This Is one of many examples of high priority data is needed in such a frantic timescale that the customer rushes to the lab, and in this case shows the lab preforming to a high degree in a short space of time and reaching a positive outcome for both parties involved.

The customer was kind enough to leave a testimonial describing the whole situation from her own perspective, you can read it by clicking here.

What Our Customers Say About Us

My son damaged a USB flash that contained weeks of coursework. R3 were amazing from start to finish:

Accurate quote, but asking for the details before confirming the quote. That was very competitive.

Professional communication throughout, and with confirmation of receipt even on a Saturday, recovery updates and dispatch of the data back to me. Invoicing and payment was easy also.

Jason D

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About our Company

Affordable data recovery services
R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.


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