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High Priority Data Recovery On A XQD Card (Case Study)

A customer from London working within a company who was developing a documentary film, lost their data through a logical issue with an XQD card. The customer got the train from London the morning of 13/07/2017.

XQD card emergency recovery
  • Job arrived 13/07/2017 14:03PM - We immediately confirmed the customers details and passed the card through to the lab for diagnosis.

  • Diagnosis & Cloning time 14:05PM - 14:35PM - initial diagnosis, placed card in XQD card reader, Engineers isolated all the data that was available, took approximately 20mins to clone it from the card to the lab NAS.

  • Identification of required data 14:38PM - 14:42PM - Lab assistant located the specific files that the customer needed the most, in this case particular footage taken that was integral to the documentary, confirmed with the customer.

  • Data Transfer 14:45PM-15:05PM - Transferred all the data including the priority files to the customers own portable RM HDD. Checked that everything transferred properly.

  • Invoiced for Recovery + Payment and Conclusion 15:10PM-15:35PM - Customer was invoiced the cost of recovery by the sales team and subsequently paid the amount over the phone in the lab. Then took their data on their own RM and left to the train station to return back to London.

This Is one of many examples of high priority data is needed in such a frantic timescale that the customer rushes to the lab, and in this case shows the lab preforming to a high degree in a short space of time and reaching a positive outcome for both parties involved.

The customer was kind enough to leave a testimonial describing the whole situation from her own perspective, you can read it by clicking here.

Posted In: Case Studies | Memory Card

What Our Customers Say About Us

I was delighted with the service from the R3 team. My daughter, a teacher, had two years of lessons on a USB stick. She had tried another company after being told the charge would be either around £100 or around £200. But when they received the stick, they said they needed to buy a widget to sort out the problem, and that the cost would be around £385. So I asked them to send me the stick back.

Then I went to the team at R3 Data Recovery. They gave me an order number over the phone and I then wrote a letter, enclosed it with the stick, and sent it off to Sheffield on a Friday. R3 told me it would be either £79 plus VAT or £149 plus VAT. They notified me on Monday that it had arrived, and on Tuesday morning that they sent me a list of files they could recover. The charge was £79 plus VAT. I paid by bank transfer, and later that day they uploaded all the files into a Dropbox folder. So a hearty recommendation from me.

What impressed me particularly, their success apart, is that if R3 had said it was £149 plus VAT I would have paid without questioning them. But they didn’t. Excellent service.

Pete Wrobel

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About our Company

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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