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R3 Provide data recovery throughout the British Isles, Northern Ireland, Eire, Europe, US & Worldwide.
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SanDisk Cruzer Edge 32GB Data Recovery (Case Study)

SanDisk Cruzer Edge 32GB with Crystal Oscillator
  • Wednesday 13:37 - Client made contact - The client sent a web enquiry that his SanDisk USB stick had been physically broken and contained data he needed to retrieve.

    R3 advised that with physical damage the recovery method was dependant on how badly the break was and where it was, some cases of physically damaged USB drives may need a direct read of the Nand flash chips that store the data.

    The client advised he would like to have a think about it and get back to us at which point he was sent a formal quote by email with his unique reference number.

  • Friday 12:07 - Client accepted - The client wanted to proceed and his device was shipped to our lab in Sheffield from his location in Suffolk. He was advised as per all customers shipping to us to follow our recommendations on packaging.

    The device was to be shipped using registered post to be with us the next working day.

  • Monday 09:15 - Received - The broken memory stick was delivered to us Monday morning at which point it was booked into our DB and the client was advised.

  • Monday 10:02 - Diagnosis and temporary repair - One of our lab engineers diagnosed the device and confirmed the damage to be a clean break of the USB connector (the circuit board was bent but not damaged). The device did have a failed crystal oscillator (on the right side of the image) that had to be replaced.

    This left the device in a temporary working state which allowed an image to be made of the USB stick and backed up on our secure server. In all cases an image of the entire device is taken before the extraction of the lost data is performed.

  • Monday 10:54 - Data backed up and recovery listing sent - After the recovery of any data it is important to reassure the customer their data has been recovered and is safe.

    R3 provide a listing of all the data recovered so that customers can be certain their data is there for verification purposes, it also provides a verification to ensure any files that might be damaged are known about.

    This is something R3 offered free of charge for our customers, other companies often charge for this stage of the recovery process. Another recovery done less than 24 hours after arrival!

  • Tuesday 17:06 - Client confirmation and secure download - The client confirmed he had check the listing of the recovered data and advised he was happy to proceed.

    After the formality of invoice and payment the data was sent back to him by secure transfer so he was able to download straight away rather than having to wait for it to be sent back on a new USB stick.

  • Wednesday 13:30 - Dispatched - Client asked if we would send back a second copy on a new USB stick to his business address in Somerset.

R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with a USB memory stick or any other data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.

What Our Customers Say About Us

R3 Data Recovery were unbelievably fast in their response to our query and even faster when it came to actual work being completed. They came with quotation within minutes from sending an email and assured us that all the effort will be taken to meet our needs and deadline. They have recovered all sensitive survey data from an encrypted SSD disk over the weekend and have communicated thoroughly during the process. Their fast courier pick-up and drop-off assured that from Friday night panic we ended up with all data restored and delivered by Monday morning. Definitely recommended service and should we ever need this again (and let’s hope not) we know where to come.

NM

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About our Company

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.


Call us today at 0800 999 3282 ​or fill out our FREE, no-obligation diagnostics form for immediate help!