Your data crisis ends here.

Every case is different, so we can't give a fixed price without assessing your device first. The good news: our initial assessment is free. We'll diagnose the problem and provide a clear quote before any chargeable work begins — no surprises, no hidden fees.

For many standard recoveries (single hard drives, USB drives, SD cards), we operate on a "no data, no fee" basis — you only pay if we successfully recover your data. More complex situations like RAID arrays or multi-drive servers are quoted based on the scale and complexity of the work involved. Call us on 0800 999 3282 and we'll give you an honest idea of what to expect.

Standard service: 7-10 working days for most cases.

Emergency service: 12-72 hours for business-critical situations. We dedicate priority resources and work around the clock when needed.

The actual time depends on the type of failure, the device, and the amount of data involved. Some recoveries are completed same-day; others take longer due to physical damage or complexity. We'll give you a realistic timeline after our initial assessment.

Yes. We take data security seriously — it's fundamental to what we do.

R3 operates from Security House, a secure facility with 24/7 on-site security. We're registered with the ICO (Information Commissioner's Office) and comply with UK data protection regulations. We've been vetted by major cyber insurance providers including Hiscox, and we're trusted by NHS Trusts, financial institutions, and law enforcement agencies for sensitive recoveries.

Your data is handled under strict confidentiality throughout the process, and we can arrange secure deletion after your recovery is complete.

We recover data from virtually any storage device:

• Hard drives — internal, external, desktop, laptop, enterprise
• Solid-state drives (SSDs) — all manufacturers and form factors
• RAID arrays and servers — all configurations including RAID 0, 1, 5, 6, 10
• USB flash drives and memory cards — SD, microSD, CF, and others
• Mobile phones and tablets — where physically possible
• Tape media — LTO, DLT, and legacy formats
• Virtual machines — VMware, Hyper-V, and other virtualisation platforms

If you're not sure whether we can help with your specific device, call us — we've probably seen it before.

Possibly, yes. "Unrecoverable" often means "too difficult for us" rather than "physically impossible."

We routinely recover data from drives that other companies have given up on. Our case files document 37+ drives that were declared unrecoverable elsewhere and successfully recovered in our lab. This includes drives that had already been opened by other providers, cases involving severe physical damage, and complex RAID failures that other labs walked away from.

If you've been told your data is gone, it's worth getting a second opinion. Send it to us — our assessment is free, and we'll give you an honest answer about what's actually possible.

In most cases, no. Here's why:

If your drive is making unusual noises (clicking, beeping, grinding), attempting to power it on — even once — can cause additional damage. What might be a straightforward recovery today could become genuinely unrecoverable after repeated power-on attempts.

If your drive has been dropped, exposed to water, fire, or physical damage, opening it outside a cleanroom environment will introduce contamination that makes recovery harder or impossible.

DIY recovery software can be useful for simple accidental deletions on a healthy drive. But if the drive has a physical problem, running software on it risks making things worse.

Our advice: If you suspect physical damage or your drive is behaving unusually, stop and call us before doing anything else. The call is free, and we can advise whether it's safe to attempt anything yourself or whether it needs professional attention.