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How To Package Your Hard Drive Before Sending To a Data Recovery Lab

Every week at R3 Data Recovery there are many hard drives delivered for recovery.

Each drive can have different faults, generally they are mechanical or media degradation.

In the hurry to get the drive into the R3 lab for recovery to begin and the lost data to be recovered, the last thing on the mind of a customer is how adequately they should package the drive.

This sometimes can be a fatal and costly thing to overlook.

A drive with a fault such as media degradation can turn into a mechanical fault.

This can happen by neglecting something as simple as wrapping the drive up in a few layers of bubble wrap. Or packaging the hard drive without a cardboard box. Many drives over the course of a year are delivered to the lab in jiffy bags fit only for a USB stick at best. Or in extreme cases wrapped in a single sheet of newspaper inside a plastic bag from a supermarket.

This may seem outlandish but is in fact more common than you would believe. And even before the hard drive has arrived at the R3 lab for diagnosis, its chances of recovery has been drastically reduced.

All that is needed to ensure that your hard drive has a healthy and fair chance of recovery is to take a little extra care and thought, and package your hard drive securely. Use an anti-static bag for internal drives or ones removed from enclosures, use a generous but not extravagant amount of bubble wrap and make sure the hard drive is not free to move around inside its package.

Following these simple guidelines can make more of a difference than you realise. And allow the engineers at R3 Data Recovery an improved chance to recover the hard drive.

Ultimately this is what everyone involved wants.

If you'd like to learn more or speak directly with our engineers, please call us at 0800 999 3282

Why packaging is so important
Hard disk in bubble wrap
Hard drive in a card box

Posted In: Hard Drive | Packaging | Q&A

What Our Customers Say About Us

I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.

I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.

I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.

I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.

I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.

Thank you R3 Data Recovery

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About our Company

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R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.


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