Hard Disk Recovery and Repair Services
The Hard Disk Data Recovery Services provided by R3 Data Recovery are second to none. We understand how important your data is to you and leave no stone unturned in recovering your data.
Using the very latest technology and recovery techniques we rescue data from every conceivable problem!
- Operating Systems - Windows, Apple MAC, Linux, Unix
- Computer Types - Desktop, Server, Laptop, Apple MAC
- Drive Types - Serial ATA (SATA), (IDE, EIDE), SCSI, and SAS
Data loss can happen at any time and can happen in the most unexpected ways. We can recover your data from the most unlikely disasters.
At R3 Data Recovery we think we’ve seen every possible way of losing data. Flood damaged drives with severe platter damage due to the disaster, phones dropped in toilets during a good night out and pen drives that have been run over by cars. We’ve even been asked to recover data from a hard drive that was physically lost, we’re good but not that good!
There are three common issues that cause hard drives to fail and subsequently need the data recovering.
- Degraded Hard Drives - Deleted Files, Deleted Partitions, Formatted Drives, Lost BIOS
- Mechanically Failed Hard Drives - Clicking or Ticking Noises, Power Failures, Head Crashes
- Electronically Failed Hard Drives - Power Surges, Incorrect Power Supplies
- Heart Stopping - Dropped / Knocked Drives, Fire Damaged, Water / Flood Damage
Hard drive failures require immediate action. You need fast, secure results, and R3 offers the solutions you need to effectively maintain your data and system after any type of failure. Call us today at 0800 999 3282 to get started with your unique case.
Degraded Hard Drives
There are millions of storage sectors on a hard drive. These sectors contain the data stored on the hard drive. Unfortunately these sectors do fail, and when they do the data stored in that sector can’t be read by a computer any more. The computer will try and communicate with the failed sector but will give up after time. An example of this is when a computer is operating at a slower speed. Also, a computer can fail to boot up, this again maybe down to a degraded drive and files needed to boot the computer may well be stored in a bad sector. The computer with try to re-allocate the contents of the bad sector but there are only so many sectors available for re-allocation and once you have ran out of available sectors this is where you will start seeing problems rise.
To recover the data, we attach the failed hard drive to a specialised computer where we take control of the read speeds and how the hard drive spins. This allows us more time to integrate the failed storage sectors and provides a back door method of reading the data. Once we have completed this process we have an identical image of the degraded drive, where we can recover the data from.
This is also a common problem with USB Pen Drives, Flash Media Drives such as CF Cards, SD Cards, Micro SD Cards and SSD’s. Although the recovery process is completely different to that of a hard drive, we can still recover the data successfully.
Electronically Failed Hard Drives
There’s nothing more frustrating than powering on a computer or connecting a hard drive to a computer and nothing happens. No noises, no flashing lights, no life at all! As far as it appears the hard drive is completely dead!
This all points to an issue with the electronics of the hard drive, although there are times when an electronic fault is fixed only to unearth additional problems. The electronics are controlled by the PCB connected to the hard drive. The PCB is the heart beat of a hard drive, if the PCB has failed then the hard drive won’t work.
There are many ways a PCB can fail. From electricity spikes, bugs in Firmware, failed components and overheating to name a few.
Data recovery of an electronically failed hard drive can be as simple as replacing the PCB with an exact donor match or as complicated as reprogramming the firmware of the hard drive. The firmware is the hard drives own software it uses to run correctly. If the firmware becomes corrupted or has a bug, our engineers reprogram this part of the PCB using backups of firmware or manually doing it themselves.
There are times when components fail on the PCB and our engineers will replace these individually utilising various electronic methods. It can be complicated, especially when soldering parts through a microscope!
But once the PCB kicks into life, the hard drive is imaged and we recover the data from that image.
Mechanically Failed Hard Drives
This is most technically demanding problem for our engineers, not only in time but also with the amount of issues a mechanically failed hard drive can present. Which is why this is the most expensive data recovery operation.
We use the word operation, because at times it is. Our engineers use a clean room with surgical gloves and face masks. And at times they are working with failed hard drives that are so badly damaged they only have one chance to recover the data needed.
The most common cause of a mechanically failed hard drive is when it has been dropped or knocked over. There are times when some of our clients get so frustrated they will hit their computers and the shock of that hit can cause a hard drive to fail. We’ve all been there so please don’t judge.
It’s important to remember the engineering that goes into the production of a hard drive. It’s unbelievable really. Most hard drives rotate at between 5400 and 7200 Revolutions Per Minute. The Read Write Heads never physically touch the storage platters, but glide across the highly polished storage platters on a cushion of air. To put that into context, the cushion of air on a hard drive is 3 to 6 nanometers compared with a strand of hair at 80,000 nanometers or a finger print at 10,000 nanometers. A hard drive is delicate!
So what can go wrong mechanically with a hard drive? Here are the main ones..
Read Write Head Failure
If the read write heads fail or become weak they have to be replaced by an exact donor match. Once this has been completed the hard drive is rebuilt and an image is taken of the drive.
This is where the read write heads have become stuck to the storage platters. They are removed and then replaced by an exact donor match. Once this has been completed the hard drive is rebuilt and an image is taken of the drive.
Vibrating Storage Platters
This is where the storage platters have developed wobble and the read write heads can no longer glide across them. The storage platters are removed and placed into a donor hard drive. Once this has been completed the hard drive is rebuilt and an image is taken of the drive.
Hard Drive Motor Failure
Here the motor that drives the RPM has failed. The storage platters are removed and placed into a donor hard drive. Once this has been completed the hard drive is rebuilt and an image is taken of the drive.
Storage Platter Damage
There are times when the read write heads are engaged and they make physical contact with the storage platters causing damage. This can cause scratches and rings to the storage platters and can lead the read write heads being ripped off. This can lead to an extremely complicated data recovery operation using multiple hard drive donors and complex procedures.
What is important is that our clients know their data recovery needs are in the hands of the best engineers in the UK. We recover data where others have failed!
R3 Data Recovery is real lab that deals with real disasters each an every day. If you have any sort of problem with a hard drive or any data storage device, we are the people to contact. Call us today on 0800 999 3282 for immediate help and assistance.
It is so important that you contact us so we can help diagnose the best and cheapest way forward. If you try to recover the data yourself you may cause further damage depending on the issue, which is why it is important you contact us as early as possible.
We provide outstanding customer support and continually update you as to the current status of your recovery.
We are not a reseller; you will talk to the technician who is performing your recovery!
What Does A REAL Data Recovery Lab Look Like?
I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.
I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.
I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.
I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.
I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.
Thank you R3 Data Recovery