
R3 Data Recovery Reviews & Testimonials
R3 Data Recovery holds a 4.7/5 rating from 590+ verified reviews, with customers highlighting our ability to recover data from hard drives, SSDs, RAID systems, and mobile devices - even when other labs fail.
Real experiences from data recovery customers across the UK
Data recovery isn't just technical — it's personal. Whether it's a business facing downtime or a family fearing the loss of precious memories, the impact is real.
This hub brings together verified experiences from people across the UK, highlighting how R3 engineers diagnose failures, recover lost data, and support customers through one of the most stressful situations they can face.
What these reviews represent
- Devices
- Hard drives, SSDs, RAID arrays, mobile phones, USB drives, servers
- Failure Types
- Mechanical and logical failures, accidental deletion, RAID degradation, physical drop damage, ransomware encrypted, fire/flood damage
- Services Reviewed
- Standard recovery, emergency recovery, RAID rebuilds, mobile device recovery, ransomware encrypted recovery
- Provider Reviewed
- R3 Data Recovery Ltd (Security House Lab, Sheffield)
What customers experienced with R3?
Every review below comes from a real customer who trusted R3 with their data. These stories reflect real challenges, real recoveries, and the work our engineers do every day.
expensive but value for money
From my first enquiry on their website everything was handled promptly and professionally. First I got an email acknowledgement so I knew they were aware of my enquiry. Then a call from an actual human being; Stewart Gemmill who talked me through my issues, clearly explained my options and costs and sorted collection there and then. Collection and return delivery happened exactly as and when I was told. I received detailed email updates on the progress of the recovery of my data. Courtesy call and emails to clarify points and I was happy with progress. Returned new drive is installed, working fine and I could not be happier. All happened well within their advertised turnaround time and done in friendly manner, not intimidated by their better knowledge and professionally. Did not judge me once - even though it was down to my error. R3 response and service far exceed my expectations and I could not be happier. I would recommend them to friends and colleagues in a heartbeat and I am quite happy to have my name and comments shared by R3. Thank you!
R3 successfully recovered 850Go of data from my failed hard drive in about a month. At first I was sent a file list that was only showing about half of the content, which scared me, but after sending further details and explanation the team was able to find everything I wanted. Each step was clearly explained to me and the communication was great. It's not a cheap service but it's a huge relief for me to have everything back. Now I'm copying all my data on 3 different drives + Cloud.
Absolutely brilliant and bona fide company that does what is says in its company title. How important is your lost data to you??? Well if it means as much as it does to me and you are stupid enough to not have those back ups in place, then do not complain about the costs to recover them. Relatively speaking, was quite cheap considering there was 25 years worth of data recovered. I used my credit card on this failure on my part, but don't regret a single pound spent. Will and his team recovered the data from an old Linux system drive and put it onto a brand new one terabyte external hard drive for me ready to run under Windows. To all persons who need a reputable company and are trawling through various Google searches, this is the real deal and actually do their recovery on site. Hopefully you will never need to be in this situation, but if you do give them a call. Great interaction and regular updates throughout the process. Many thanks to all at R3 Data Recovery. John C.
Fantastic service and could not be more pleased with the results. They managed to recover precious photos of my son from my phone which I thought were lost forever. Could not be happier!
Great service. Prompt and full recovery of data from my laptop hard drive.
Upon my first contact with the team at R3, they were helpful, informative and professional. I couldn't have asked for a more efficient and secure service. Any question I asked was responded to promptly and with due care and attention. I wouldn't hesitate in recommending their service and thank them immensely for the recovery they provided for me. My documents were/are so incredibly important to me and R3 Data Recovery managed to get the vast majority back for me. The email they sent outlining all they had recovered allowed me to breathe a huge sigh of relief. Thank you so much!
Excellent service very helpful from start to finish
Excellent service, saved me many days of work by managing to restore corrupted data
Excellent website that conveys the professional facility they operate. Efficient and prompt communication with clear description of the process of recovery. Rapid delivery of the damaged drive and delivery of a new drive with my data. Friendly people to deal with. Highly recommend them.
These guys were really professional and straight forward. Highly recommend their service if you have old hard drives that you think have died and need resurrecting
Amazing service. Don’t waste money and make matters worse by purchasing online options or software. These guys will sort it, if it’s at all possible. Wouldn’t go anywhere else.
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