
R3 Data Recovery Reviews & Testimonials
R3 Data Recovery holds a 4.7/5 rating from 592+ verified reviews, with customers highlighting our ability to recover data from hard drives, SSDs, RAID systems, and mobile devices - even when other labs fail.
Real experiences from data recovery customers across the UK
Data recovery isn't just technical — it's personal. Whether it's a business facing downtime or a family fearing the loss of precious memories, the impact is real.
This hub brings together verified experiences from people across the UK, highlighting how R3 engineers diagnose failures, recover lost data, and support customers through one of the most stressful situations they can face.
What these reviews represent
- Devices
- Hard drives, SSDs, RAID arrays, mobile phones, USB drives, servers
- Failure Types
- Mechanical and logical failures, accidental deletion, RAID degradation, physical drop damage, ransomware encrypted, fire/flood damage
- Services Reviewed
- Standard recovery, emergency recovery, RAID rebuilds, mobile device recovery, ransomware encrypted recovery
- Provider Reviewed
- R3 Data Recovery Ltd (Security House Lab, Sheffield)
What customers experienced with R3?
Every review below comes from a real customer who trusted R3 with their data. These stories reflect real challenges, real recoveries, and the work our engineers do every day.
R3 data recovery were absolutely amazing when the hard drive failed on my 2012 iMac. I’d originally taken it to Apple who’d diagnosed the problem but couldn’t fix it and I was left in a blind panic with all of my photos and documents stuck on a computer I couldn’t access (and which I stupidly hadn’t backed up for years). Apple suggested a data recovery company that partnered with them to offer 10% off but when I got a quote, it was thousands! After some research, I found R3 and caught owner Andy on the phone on a Saturday morning. He quoted a few hundred pounds, which was far more reasonable and was an absolute delight to speak to, completely putting me at ease that there was hope of data recovery. Andy put me in touch with director Will who sent out the packaging the next week, and within a couple of weeks I received a hard drive back with my data on, which I was then able to download to a new computer. They were incredible helpful when I needed a little help over the phone to transfer the data and I cannot thank Andy, Will and the rest of the team enough for getting me back all of my treasured photos and important documents, it’s meant absolutely everything to me.
After being told my hard drive was damaged beyond repair, I was recommended to use R3 data recovery. Nothing was too much trouble, always at the end of the phone and gave an amazing professional service. Highly recommend and a massive thank you to Andy Butler who went above and beyond at all times:)
Great team, extremely helpful! They recovered my failed drive several years ago, and were able to help me again when I mislaid the password to the recovery drive they sent me. Stuart took the time while I was on the phone to make sure the password was correct and that the drive would open, and it worked first try! Live savers!
Could not have been more helpful. From the initial phone conversation with Andy, to the regular updates from Will, a thoroughly professional service, to say nothing of a successful outcome.
The R3 Data Recovery team are outstanding in every way, going above and beyond in all areas. Communication was great, making time outside of working hours to explain the situation and their plans. They worked tirelessly to get a positive outcome and I would wholeheartedly recommend them to anyone who needs their help.
Swift successful recovery of Data - thank you
My heart sank when my old 2GB flash drive 'died', knowing there was a lot of important and historical data on there. Advice from a family friend led me to R3 and I'm so glad I entrusted the recovery with them. The majority has been recovered with several corrupt files but I have the main ones I was hoping for! The service has been exceptional - extremely prompt response to my initial inquiry, excellent communication and customer service throughout, and organised collection and return of the drive. I shall learn by my mistake and make regular backups but I shall certainly know where to go if needed again! I can't thank the whole team enough.
Excellent communication during the whole process. Was even able to have my device collected from my house and taken to the lab on the same day so the engineers could get started. All files recovered within 24 hours, couldn't be more grateful.
R3 Data Recovery literally saved me. All data lost, and my current IT company couldn't help. They put me in contact with R3 Data Recovery, the next day they sent for the drive, and it took around 1 week to recover everything. They then sent it straight back and everything/all files was exactly how I had them before I had lost them. HUGE Relief, and extremely lovely friendly staff that put me at ease. DEFINIETLY recommend!!
Fantastic service, kept well informed throughout the process. All questions answered promptly. Sending Hard Drive easy, clear arrangements, likewise on return following data recovery. Many thanks to Andy, Will and Nick. R3 Data Recovery are the real deal in a sector where sadly too many scammers operate.
Good service
Fantastic service when you find yourself in a dark place, they assisted quick efficient and without any hidden agenda ss other were trying to peddle, they saved my skin and is the first place I will go to if I find myself in this position again
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