
R3 Data Recovery Reviews & Testimonials
R3 Data Recovery holds a 4.7/5 rating from 589+ verified reviews, with customers highlighting our ability to recover data from hard drives, SSDs, RAID systems, and mobile devices - even when other labs fail.
Real experiences from data recovery customers across the UK
Data recovery isn't just technical — it's personal. Whether it's a business facing downtime or a family fearing the loss of precious memories, the impact is real.
This hub brings together verified experiences from people across the UK, highlighting how R3 engineers diagnose failures, recover lost data, and support customers through one of the most stressful situations they can face.
What these reviews represent
- Devices
- Hard drives, SSDs, RAID arrays, mobile phones, USB drives, servers
- Failure Types
- Mechanical and logical failures, accidental deletion, RAID degradation, physical drop damage, ransomware encrypted, fire/flood damage
- Services Reviewed
- Standard recovery, emergency recovery, RAID rebuilds, mobile device recovery, ransomware encrypted recovery
- Provider Reviewed
- R3 Data Recovery Ltd (Security House Lab, Sheffield)
What customers experienced with R3?
Every review below comes from a real customer who trusted R3 with their data. These stories reflect real challenges, real recoveries, and the work our engineers do every day.
Great service, very helpful and honest. Got all my data back with regular updates and great communication. While princely it is definitely value for money - saved hours of work and worry
R3 Data Recovery literally saved me. All data lost, and my current IT company couldn't help. They put me in contact with R3 Data Recovery, the next day they sent for the drive, and it took around 1 week to recover everything. They then sent it straight back and everything/all files was exactly how I had them before I had lost them. HUGE Relief, and extremely lovely friendly staff that put me at ease. DEFINIETLY recommend!!
Communication was informative and timely throughout, my expectations were clearly set on the process that would be undertaken, the issues impacting potential success, the likelihood of recovering my files in the various options and throughout the actual process. The actual recovery process was much faster than expected and at every stage I was consulted to ensure that the approach met my needs. It's everything you could have wanted from this kind of service.
Very helpful, informative and genuine. My hard drive corrupted and almost all Of the files were saved. I can’t thank the team enough!
These guys managed to save several years of professional work from a Drobo RAID system. Fast, efficient, calm service. Expensive but effective.
My heart sank when my old 2GB flash drive 'died', knowing there was a lot of important and historical data on there. Advice from a family friend led me to R3 and I'm so glad I entrusted the recovery with them. The majority has been recovered with several corrupt files but I have the main ones I was hoping for! The service has been exceptional - extremely prompt response to my initial inquiry, excellent communication and customer service throughout, and organised collection and return of the drive. I shall learn by my mistake and make regular backups but I shall certainly know where to go if needed again! I can't thank the whole team enough.
This is the second time I have used R3 Data Recovery in 10 years. Both times full fast recovery and was kept well informed during all stages of the process. This time is was after the failure of a 1TB internal hard disk. Collection and return of disk/recovery media fast and reliable. Although I hope not to have to use their services again I wouldn't hesitate if necessary.
Excellent service both in recovering data and after sales service. Frankly the price for the service is irrelevant when faced with loss of essential data. Delivery was prompt and efficient.
Excellent service, saved me many days of work by managing to restore corrupted data
These guys recovered 100% of my data…!! They kept me informed all the way and were very professional. A little bit expensive, but worth every penny. Wouldn’t hesitate to recommend them and would happily use again.
From my first enquiry on their website everything was handled promptly and professionally. First I got an email acknowledgement so I knew they were aware of my enquiry. Then a call from an actual human being; Stewart Gemmill who talked me through my issues, clearly explained my options and costs and sorted collection there and then. Collection and return delivery happened exactly as and when I was told. I received detailed email updates on the progress of the recovery of my data. Courtesy call and emails to clarify points and I was happy with progress. Returned new drive is installed, working fine and I could not be happier. All happened well within their advertised turnaround time and done in friendly manner, not intimidated by their better knowledge and professionally. Did not judge me once - even though it was down to my error. R3 response and service far exceed my expectations and I could not be happier. I would recommend them to friends and colleagues in a heartbeat and I am quite happy to have my name and comments shared by R3. Thank you!
The service was amazing. They collected my hard drive.. responded within a few hours for any queries. Very knowledgeable and guided me with the process and sent back the drive with data as soon as they had retrieved it. My hard drive had photos of my children from when they were born and was extremely sentimental. I would recommend R3 to anyone in my situation. Taking this opportunity to give my heartfelt thanks to R3 and the team members.
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