At a time when I was completely distraught at the prospect of losing all my data. Andy and his team not only reassured me, but retrieved the entire data within a reasonable period of time. Professional and efficient service provided. Well done guys.
R3 Data Recovery were unbelievably fast in their response to our query and even faster when it came to actual work being completed. They came with quotation within minutes from sending an email and assured us that all the effort will be taken to meet our needs and deadline. They have recovered all sensitive survey data from an encrypted SSD disk over the weekend and have communicated thoroughly during the process. Their fast courier pick-up and drop-off assured that from Friday night panic we ended up with all data restored and delivered by Monday morning. Definitely recommended service and should we ever need this again (and let’s hope not) we know where to come.
I have been wanting to write this review for some time as I’ve been nothing but grateful for the work Andy, Martin and all the team completed for me. I was in a real pickle when a (seemingly innocuous) spillage on my laptop threatened to destroy several month’s music production work, vital to my career.
Andy’s calm and reassuring manner, coupled with the timely and professional operation carried out by R3 meant that nearly all my data was retrievable (to within an hour or so of the spillage). The team kept me apprised all the way through the process; collected and returned the hard disk to me with a minimum of fuss and suggested alternative means of backing up (I backup on a daily basis now to external hard drives and the cloud!!)
A 10/10 service, I’ll definitely be recommending R3 to any colleagues similarly finding themselves up a certain creek without a certain paddle!!
My son damaged a USB flash that contained weeks of coursework. R3 were amazing from start to finish:
Accurate quote, but asking for the details before confirming the quote. That was very competitive.
Professional communication throughout, and with confirmation of receipt even on a Saturday, recovery updates and dispatch of the data back to me. Invoicing and payment was easy also.
I lost my data after inadvertently deleting my hard drive instead of my wife’s micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife’s card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed.
I went drip white I could hardly breathe… My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the history of everything I had ever done.
I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none.
I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said.
I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed… they exceeded my expectations, thankfully.
I had a corrupt 465GB Hitachi hard drive with 269GB data which was not readable and I was so stressed out and I contacted R3, I spoke to Andy Butler a few times which made me feel a lot better; the customer service was excellent.
Andy reassured me and I got back I believe 97% data and within 5 days… we’ll done R3 data… I have passed on your site and phone numbers to all whom I know if they’re data fails.
I am a very happy customer. Plus I’m extremely satisfied with my results.
Never have I experienced a company that cared about the customer more than R3 Data Recovery. They have been helpful and friendly from the very first inquiry I made, everyone I talked to being that perfect blend of informative, understanding and helpful.
I truly felt like everyone I talked to was giving me 100% of their time and effort and they wanted to fix the drive as much as I wanted it back. Any bad news they relayed was quickly followed up by potential solutions that they wanted to do.
I had complete faith in everyone involved and I am eternally grateful that I chose R3 Data Recovery. I cannot recommend them enough if you have any kind of drive failure.
Firstly, I truly thought all my data was lost (work and private).
But, I would like to thank your company and Andy Butler for the excellent service you gave me for the data recovery from my corrupted NESO (HITACHI) External 500Gb HDD in terms of:
- The speed of action
- Going over and above what is expected in terms of customer service
- Ensuring that I received the software the same day even that the server had experienced some technical difficulties!
Having reviewed the data that I saved from my drive, I found all of the data in there that would have been lost forever.
I can only all heartedly recommend your services to everybody after what I have experienced. It is re-assuring to know that there are still companies and people out there that take their work seriously and are prepared to help other people in their hour of need!
Once again a MASSIVE thank you for all your help, without you I would have been in deep trouble with work and would have lost lots of very valuable and irreplaceable memories forever!
Tasso Papadopoulos (Registered Hearing Aid Audiologist)
The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.
I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time!
Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too.
I don’t know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!
Beware of other poor substitutes, these guys are the best!
I am the Editor of a magazine and suffered a hard drive failure on the week before deadline. Andy from R3 took the matter seriously from the moment I rang and within a few hours the drive had been collected from my home, and was being worked on. Throughout the process I was informed almost hourly as to the progress, and reassured that most of the data could be recovered. Literally 36 hours later I had all of the data recovered and delivered to my office on a new hard drive. I have honestly never received better customer service. I would recommend anyone in this dire situation to ring R3. You will be in very safe hands.
Friendly, fast, straightforward service. No pushy sales, just a delight to deal with. Updated throughout the process and no hidden charges!
So the result of full recovery of the only copy of my best friend’s wedding photos! There no reliving that day.
I am absolutely over the moon and so are the bride and groom???
THE REAL DEAL R3 Data Recovery are Geniuses! I am almost speechless with what an incredible job you have done for me.
As a videographer my data is my life, You saved 1.2TB of footage and all of my projects from a 2TB portable hard drive that I dropped. As soon as it hit the floor I felt sick. I chose the emergency recovery which was worth every penny. A super competitive quote upfront that did not change through the recovery. I had a new drive back in 3 days with 100% recovery.
Each step of the process I was informed with what had happened and data was safe. I cant thank you enough. I was so nervous and anxious about getting my data back but you guys are REAL pros! thank you thank you thank you! Crisis over!!!
To anyone feeling sick reading these reviews to make themselves feel better (trust me ive been there) watch R3’s video and know your data is in the safest place it can be with this lot.
Thank you xMillion!
We had a very unfortunate accident, where our main server was knocked over and our Western Digital hard drive was damaged. Our software maintenance engineers were unable to help us. Fortunately the R3 Data Recovery came to the rescue and worked tirelessly over the weekend to get us up and running they kept us informed all the way through the process and were always available on the phone. They were very professional and efficient and I would highly recommend them to anybody.
Nick Arran - Derby
My RAID 5 server got severely corrupted by windows checkdisk.
R3 data recovery did their best to recover the data and got a lot of files back for me - but a lot was also lost. I doubt anyone else would have managed to do more so better than I feared (rather than better than expected).
R3 are very organised and efficient and provide pretty much 24/7 support. They will show you exactly what they can recover before you have to pay up. Data returned on a USB drive with the original drive delivered back to you in "as received" condition - all included in the "more than I'd hoped but less than I'd feared" cost.
My advice if you have a drive crash is touch nothing and get it to R3; then stand back and let them do the job.. They are totally trustworthy and you won't be ripped off.
R3 Data Recovery, from first enquiry phone-call with Will to returning my fully recovered HD data by courier, they were impeccable. They were really faultless. They recovered my data sooner than arranged, they kept me informed and updated at every stage. There was no hard sell, no nasty surprises, they told me the prices upfront and sent emails to confirm this. They honoured the original quoted price. They were just a joy to work with! I was so impressed!! I’ve already recommended them to a friend who has a damaged SD card.
I’m an extremely happy & relieved bunny right now. R3 Data solved a problem Apple was arbitrarily charging me around £2000 to sort and the high street recovery shops were clueless about. One high street data recovery shop claimed they could fix my hard-drive, kept it for 3 days, didn’t fix it then still charged me £105 to get my laptop back.
Seriously!! Try R3 data. I mean, they even send a courier to pick up you HD from where-ever you are.
They were very efficient and quick with regards retrieving the data from a HDD that was sent to them by our external IT company. Would recommend them for their efforts.
When my external backup drive failed I feared many years of documents were lost. Not only were the files recovered but presented back in their original folders so they could be easily reviewed and restored to my system. Sensitive documents were dealt with confidentially. Excellent timely service.
R3 Data Recovery were amazing! The service was excellent and Prompt. My daughters memory stick snapped in half with loads of her A-level and BTEC work on it. It was a Sunday evening when the stick broke, I phoned Andy Butler ( who made my daughter and myself feel better with his professionalism and calm advice) and within the next hour I had dropped off the stick at his laboratory - the day after Monday afternoon Andy had e-mailed me to inform me that my daughters work had been recovered. Also a big thank you to the duty engineer Mike Wainwright who had worked on the stick.
Nina And Charlotte
Recommendation of the highest order needs to go to R3 Data recovery company and specially to Andy Butler that have gone over and beyond the call of duty to help us recover the data from a corrupted/ blocked 1TB harddrive!
They accepted to see me after hours and on the weekend as there was urgent data needed to finish a project and went onto recover all of our treasured backed up photos of our family life as well as all the folders of our working life... These guys are to be recommended and trusted with any disaster and if they cannot recover it, then no-one else could!
Thank you guys for saving our digital lives.
R3 Data Recovery is an excellent emergency data recovery service that I would have no hesitation in recommending to anyone.
From the initial telephone conversation I had with them I was extremely impressed by their implicit understanding and sensitive handling of my stress and panic, believing I had possibly lost 10 year’s worth of invaluable documentation, imagery and archiving from my highly respected research held on a USB stick.
They worked efficiently and conscientiously to retrieve data urgently for me and made provision for me to receive it and all in time for an important PP presentation, the success of which was crucial to my career.
They were mindful in keeping me informed of their progress with the recovery process, hence putting my mind at rest, and they accomplished this all within a working day/evening. They worked hard and consistently until the job was completed successfully and made themselves available for me to talk to during out-of-work hours. They transferred all the remaining data that was not urgent onto a USB stick and returned it in the post to me, thus very satisfactorily completing an exemplary and outstanding service.
Adrian Howells (Performance Artist and Honorary Research Fellow ) - University of Glasgow
It was an experience I don’t wish to go through again. Panic, sweats, tears and fear!
I called a few companies and R3 was the only one who showed some ‘human’ understanding of what is was like to loose all your data. I’m not computer minded & found the straight talk such a relief after all the ‘tech jargon’ which just made me feel more stupid. The profesional and human touch is so rare to find in businesses these days.
All my data was recovered in less than 24hrs, it was so easy and I felt safe and in expert care the whole time. I also felt that I wasn’t being taken for a ride due to my ignorance, which is an impression I got from phoning around other companies. The 5* review can’t do justice here, it was unbelievable service and an experience that restores faith in ethical business with real humans!!!
The inevitable happened and a CF card failed when I was filming a wedding. 3 companies told me the card had not recorded any info and that the footage was not recoverable. Someone mentioned R3 Data and I thought I’d give it one last attempt.
The service was second to none. They sent a courier to collect my card (the other companies had never physically seen my card) they kept me up to date with the process throughout and managed to return all the corrupt files intact. To be able to tell the bride all has been saved was a feeling I’ll never forget and I’ll happily use R3 again (thought hopefully not to soon).
One of our main RAID Servers went down. We needed the data urgent. R3 organised a courier, within 1 hour it was collected and soon back with them. They worked throughout the night, keeping me consistently up to date. The whole issue was resolved within 24 hours, ensuring we were back up and running. I cannot thank and Praise these guys enough!!
Aaron Roach - Andrew Wommack Ministries - Europe
A 1TB hard drive failure with many valued photographs led me to R3. Very impressed with their calm professional approach, rapid courier collection and excellent ongoing email updates with full data recovery. Price? Well, what price memories? Highly recommended.
I have used R3 Data Recovery for the second time now in the last three years and have been exceptionally impressed from start to finish both times; from loosing all data from a failed usb memory stick to receiving an email stating all list of data had been recovered all within a few days.
Once I made the enquiry to R3 Data Recovery making them aware of my troubles; they organised the failed memory sticks collection by courier, got it back to their lab and got straight on with locating my lost data. On this second most recent occasion the file list was copied through to my email account following on with a file upload where I had difficulties installing and accessing the files to continue working on.
I made contact to a staff member called Andy at R3 data Recovery stating I had difficulties but after linking through the “Team Viewer” programme; in no time at all was my data file successfully uploaded and all files were accessible.
A true honest company that I will be strongly happy to recommend and would happily make contact with them if I face another major issue!
Thank you to all of you at R3 Data Recovery.
An external hard drive had failed at a critical time and there was potential loss of an extensive photo collection. The drive was sent to R3 who quickly were able to recover the data with a minimum loss of data and transfer to a new hard drive. Although the cost is not cheap I am pleased to recommend the service provided.
I was delighted with the service from the R3 team. My daughter, a teacher, had two years of lessons on a USB stick. She had tried another company after being told the charge would be either around £100 or around £200. But when they received the stick, they said they needed to buy a widget to sort out the problem, and that the cost would be around £385. So I asked them to send me the stick back.
Then I went to the team at R3 Data Recovery. They gave me an order number over the phone and I then wrote a letter, enclosed it with the stick, and sent it off to Sheffield on a Friday. R3 told me it would be either £79 plus VAT or £149 plus VAT. They notified me on Monday that it had arrived, and on Tuesday morning that they sent me a list of files they could recover. The charge was £79 plus VAT. I paid by bank transfer, and later that day they uploaded all the files into a Dropbox folder. So a hearty recommendation from me.
What impressed me particularly, their success apart, is that if R3 had said it was £149 plus VAT I would have paid without questioning them. But they didn’t. Excellent service.
OMG I don't even know where to start! I lost all the pictures on my SD card as the card wouldn't mount and these guys were brilliant. Not only did they respond straight away to my enquiry (10:20 pm on a Friday night) they had someone at my house to collect the card at 10am the next day with a text message waiting for me at 14:00 that same day telling me that they had managed to recover all the data and that I would be able to download it from them that very night!
No hidden costs, super professional and they kept me in the loop the whole time. Thank you so much guys, I will be recommending you to everyone and anyone who needs help with their technology.
I have recently used R3D to retrieve data from an external hard drive.
I called Andy at 11pm on a Saturday after my hard drive failed, he immediately ran through the symptoms and calmed my fears that all data was lost, but was honest that data recoveries are not always successful.
I required the data immediately as it was for a deadline the following Friday, the issue was I was based in London and the lab based in Sheffield.
After searching all data companies in and around London none would answer my call on a Saturday. In fact no one else would answer my call or say they could look at my case on the Sunday.
I took the drive myself to R3D and was very impressed with their facilities. Andy also explained the whole process and what they were doing at each stage.
Unfortunately the hard drive had a physical failure and needed to be rebuilt to have any chance of recovering the information.
After starting the rebuild at 4pm on the Sunday, Andy advised it would take him and his team until the morning to know if any information was recoverable - fantastic I thought. Andy and Mark got to work on my drive as soon as I left and by 10pm on Sunday they had retrieved almost the entirety of the information of my hard drive.
I cannot reccomend R3D highly enough, they are clearly experts in their field and have a passion for what they do. Through the whole process Andy kept me informed of progress and explained everything they were doing.
If you have a crisis or any data recovery needs these are the guys you need!