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Instructions on how to disable/remove the encryption from Maxtor and Western Digital external drives

Unencrypt Western Digital My Passport Drives

First, connect your drive to your computer or laptop using the USB port
Once connected, open File Explorer and go to This PC / My PC to open the WD Unlocker.
Using the password provided (which has been emailed to you from customerservices@r3datarecovery.com) enter into the box and click unlock.
Once unlocked, you will see “My Passport” in your available devices, click it and you will find your data inside within a folder with your Job Reference Number.

To change or remove your password, once the drive is unlocked – open the WD Security Application which will open in a new window.
You will then see two different options, one to remove and one to change the password.
To remove, type in the original password and click “Update Security Settings”.
You can change the password by typing in the original password and checking the box “change password”. You will be prompted to type a new password, verify it and write a password hint.
NOTE: If you change the password please create multiple copies of it safely as without it your data is inaccessible and unrecoverable.

Unencrypt RMS