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Emergency Recovery of a Failed RAID 5 Drive

Failed hard drive from a RAID 5 SAS server Something never said.

"I can see the data! It is there in the filter it just needs the black particles sticking back to the platter surface in the right order..."

The montage is an example of a drive which was part of a failed RAID 5 that came in for emergency data recovery Monday evening, driven up from Western Super Mare by the server administrator who wanted to personally correct the mistake made not checking the Backups which were 20 days behind.

First visiting Bristol Data Recovery and considering 2 other data recovery specialists in the Fields of Wales but then continuing on to Security House in Sheffield arriving at 7:30pm.

This member disk had failed before the COVID19 lockdown and was in a server room unattended other than remote access. Decision was made to run in degraded mode until a replacement was found.

This was forgotten, the extended pandemic affecting staff availability and travel.

Fortunately still a full recovery by the R3 team.

Client stayed in a local hotel overnight, whilst two of the drives were imaged and the other two were inspected. Initially we could not be sure that the most damaged was the first to fail but ultimately it was and a full recovery was possible from the other three once bad sectors had been read from them.

The recovered data was collected Tuesday afternoon and client was able to drive straight back to his offices. With up to date data.

Here's what our customer has to say about the case:

R3 Data is real deal among lots of scams. They help recover data honestly and reliably. I had a RAID problem, and I was not in good situation.

I was getting quotations and reviews all over the place running in thousands. Then by pure chance I got in touch with R3 Data Recovery I spoke to andy MD. I initially went to another supplier but after speaking to Andy I decided to take my disks to him in person in Sheffeild.

On arrival in Sheffield, Andy showed me his lab, and its the best lab I have seen. I am in IT myself, but R3/Andy/his team know what they are doing. Lot of people looking at desperations give mindless quotations and Andy charged me what was fair and gave me the service and timelines which were real. I got phone call on every step.

R3 recovered my data next day, gave the disk to me, charged me absolutely fairly and I left with thanks and gratitute to Andy / R3 and his team.

I will highly reccomend R3. they have the best team, labs and are not people who will try to take advantage.

Thank you again.


I am happy to vouch for my experience to anyone - This is first review I am putting for a service, and I will put one up in other places as well.

What our customers say about us

A 1TB hard drive failure with many valued photographs led me to R3. Very impressed with their calm professional approach, rapid courier collection and excellent ongoing email updates with full data recovery. Price? Well, what price memories? Highly recommended.


What does a REAL data recovery lab look like?

How does a real data recovery lab look like

Corrupted data? Speak to our expert team on 0800 999 3282 or click here for help!