R3 Data Recovery Logo
Britains best British Owned data recovery company
R3 Provide data recovery throughout the British Isles, Northern Ireland, Eire, Europe, US & Worldwide.
☎️ 0800 999 3282 (8am - 8pm Workdays) · Emergency Mobile Out of Hours / Weekends 079 3282 4264
🚨 Emergency Mobile Out of Hours / Weekends 079 3282 4264
Tap FREE Call 0800 999 3282Tap For FREE Call Back / Email
R3 Data Recovery Logo
Problem with your hard drive or other data storage device? Contact us for immediate help and assistance!

A Real Hard Drive Recovery Case Study

  • Drive Received - 13 September - 10:57AM
    Drive was received and booked into our database noting serial numbers and anything unique to the drive. The customer also informed of arrival.

  • Diagnostics - 13 September - 11:22AM
    Drive was diagnosed by one of our engineers. The engineer diagnosed it as stiction and put it in our clean room for an internal inspection.

  • Clean Room Inspection - 13 September - 12:04PM
    The clean room inspection confirmed the engineer’s thoughts and the drive did, in fact, have stiction. Stiction is when the drives read/write get stuck on the platters, normally due to an impact happening with the drive like it being dropped while spinning for example.

  • Parts Needed - 13 September - 12:25PM
    Jobs was then set to parts needed, a lab assistant was then given the task of finding a matching donor for the drive so that the engineers could do a head swap.

  • Parts Sent to Client - 13 September - 12:45PM
    Matching parts was found, tested and passed to the engineers to begin the re-build.

  • Cloning - 13 September - 1:30PM
    Head swap complete and successful, engineers now doing a sector by sector clone of the drive.

  • Cloning Complete/Data Transfer - 14 September - 03:43PM
    Cloning of the drive complete, image drive now passed to a lab assistant to begin the data transfer stage of the recovery i.e. copying the customer's data to an RM (Return Media)

  • File List Sent - 15 September - 02:33PM
    File listing an integrity check sent to the customer, all customers of R3 get a free file listing and integrity check. What this is a representation of the data we have recovered from your failed/failing device.

  • Invoiced - 15 September - 4:03PM
    The customer was then invoiced for the work carried out for him.

  • Paid - 16 September - 5:00PM
    Our accounts team then confirmed customer had paid the invoice and the drive was returned to them on the same day.

Here is what the customer email us just hours after receiving his data back:

Hi Will,

Just wanted to say a big thank you to you and R3 for the recovery - from what I can tell nearly all files are intact and usable, so a great result.

Thanks for your help, much appreciated!

This is just one of many jobs that we complete on a day to day basis even faster than the time frame indicates. We aim to get all jobs done as quickly as possible no matter the service level (Budget, Standard or Emergency). If you need our help give us a call on 0800 999 3282 or alternatively email us at [email protected]

Posted In: Case Studies | Hard Drive

What Our Customers Say About Us

It was an experience I don’t wish to go through again. Panic, sweats, tears and fear!

I called a few companies and R3 was the only one who showed some ‘human’ understanding of what is was like to loose all your data. I’m not computer minded & found the straight talk such a relief after all the ‘tech jargon’ which just made me feel more stupid. The profesional and human touch is so rare to find in businesses these days.

All my data was recovered in less than 24hrs, it was so easy and I felt safe and in expert care the whole time. I also felt that I wasn’t being taken for a ride due to my ignorance, which is an impression I got from phoning around other companies. The 5* review can’t do justice here, it was unbelievable service and an experience that restores faith in ethical business with real humans!!!


What Does A REAL Data Recovery Lab Look Like?
R3 Second Opinion
Need Quick Help?
Fill out our no-obligation diagnostics form below to get a FREE consultation or callback.

Our data recovery engineers can diagnose the majority of faults remotely for free.

  • Technical Details

    You don't need to select the following; however, please provide a brief description of the problem in the "Other information" field.

  • This field is for validation purposes and should be left unchanged.
NO DATA NO FEE & Free Assessments are on a case by case basis. Return courier and donor costs are chargeable.
FREE No Obligation Data Recovery Consultation Request
Corrupted Data? Speak to our expert team on 0800 999 3282 or click here for help!

About our Company

Affordable data recovery services
R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

Quick Links

Latest NewsCareers at R3Area CoveragePrivacy NoticeCookies PolicyTerms & ConditionsTestimonials

Latest Tweets

Get In Touch

Security House, Windsor Street, Sheffield S4 7WB
0800 999 3282
[email protected]
Information Commissioner's Office Certificate
© 2004 – 2019 · R3 Data Recovery Ltd · Company No.05033569 · VAT No. GB119444414