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Britains best British Owned data recovery company
R3 Provide data recovery throughout the British Isles, Northern Ireland, Eire, Europe, US & Worldwide.
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Problem with your hard drive or other data storage device? Contact us for immediate help and assistance!

A Real Hard Drive Recovery Case Study

  • Drive Received - 13/09/2016 - 10:57AM
    Drive was received and booked into our database noting serial numbers and anything unique to the drive. The customer also informed of arrival.

  • Diagnostics - 13/09/2016 - 11:22AM
    Drive was diagnosed by one of our engineers. The engineer diagnosed it as stiction and put it in our clean room for an internal inspection.

  • Clean Room Inspection - 13/09/2016 - 12:04PM
    The clean room inspection confirmed the engineer’s thoughts and the drive did, in fact, have stiction. Stiction is when the drives read/write get stuck on the platters, normally due to an impact happening with the drive like it being dropped while spinning for example.

  • Parts Needed - 13/09/2016 - 12:25PM
    Jobs was then set to parts needed, a lab assistant was then given the task of finding a matching donor for the drive so that the engineers could do a head swap.

  • Parts Sent to Client - 13/09/2016 - 12:45PM
    Matching parts was found, tested and passed to the engineers to begin the re-build.

  • Cloning - 13/09/2016 - 1:30PM
    Head swap complete and successful, engineers now doing a sector by sector clone of the drive.

  • Cloning Complete/Data Transfer - 14/09/2016 - 03:43PM
    Cloning of the drive complete, image drive now passed to a lab assistant to begin the data transfer stage of the recovery i.e. copying the customer's data to an RM (Return Media)

  • File List Sent - 15/09/2016 - 02:33PM
    File listing an integrity check sent to the customer, all customers of R3 get a free file listing and integrity check. What this is a representation of the data we have recovered from your failed/failing device.

  • Invoiced - 15/09/2016 - 4:03PM
    The customer was then invoiced for the work carried out for him.

  • Paid - 16/09/2016 - 5:00PM
    Our accounts team then confirmed customer had paid the invoice and the drive was returned to them on the same day.

Here is what the customer email us just hours after receiving his data back:

Hi Will,

Just wanted to say a big thank you to you and R3 for the recovery - from what I can tell nearly all files are intact and usable, so a great result.

Thanks for your help, much appreciated!

This is just one of many jobs that we complete on a day to day basis even faster than the time frame indicates. We aim to get all jobs done as quickly as possible no matter the service level (Budget, Standard or Emergency). If you need our help give us a call on 0800 999 3282 or alternatively email us at [email protected]

What Our Customers Say About Us

We had a very unfortunate accident, where our main server was knocked over and our Western Digital hard drive was damaged. Our software maintenance engineers were unable to help us. Fortunately the R3 Data Recovery came to the rescue and worked tirelessly over the weekend to get us up and running they kept us informed all the way through the process and were always available on the phone. They were very professional and efficient and I would highly recommend them to anybody.

Shahram Mirtorabi

What Does A REAL Data Recovery Lab Look Like?
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About our Company

Affordable data recovery services
R3 Data Recovery Services are designed to meet the needs of businesses and home users requiring a fixed cost, highly successful data recovery solution.

R3 Data Recovery is rated (4.6) by 294 customer reviews on Reviews.co.uk

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Security House, Windsor Street, Sheffield S4 7WB
0800 999 3282
[email protected]
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© 2004 – 2018 · R3 Data Recovery Ltd · Company No.05033569 · VAT No. GB119444414

​Your Data In Good Hands

​If your hard drive happens to fail, contact our team of experts. Our skilled professionals will be able to reliably recover data on your hard drive and provide industry-leading turnaround times which give you the confidence that's necessary to develop a solid, effective recovery plan.

Call us today at 0800 999 3282 ​or fill out our FREE, no-obligation diagnostics form for immediate help!